https://community.spotify.com/t5/Android/App-keeps-stopping/m-p/1610915#M77668 <P>I have recently updated my Samsung S5 and found my spotify&nbsp;was cutting out. I reinstalled the app which was working fine until I tried to download all the songs I was missing when offline since they disappeared when I reinstalled the app. Now its constantly cutting out again when on and offline.</P><P>&nbsp;</P><P>Anyone else having this issue?</P> Wed, 15 Mar 2017 14:35:50 GMT htedford 2017-03-15T14:35:50Z https://community.spotify.com/t5/Android/App-keeps-stopping/m-p/1610915#M77668 <P>I have recently updated my Samsung S5 and found my spotify&nbsp;was cutting out. I reinstalled the app which was working fine until I tried to download all the songs I was missing when offline since they disappeared when I reinstalled the app. Now its constantly cutting out again when on and offline.</P><P>&nbsp;</P><P>Anyone else having this issue?</P> Wed, 15 Mar 2017 14:35:50 GMT https://community.spotify.com/t5/Android/App-keeps-stopping/m-p/1610915#M77668 htedford 2017-03-15T14:35:50Z https://community.spotify.com/t5/Android/App-keeps-stopping/m-p/1613656#M77863 <P>Hi,&nbsp;<a href="https://community.spotify.com/t5/user/viewprofilepage/user-id/8384089">@htedford</a>!</P> <P>&nbsp;</P> <P>Welcome to the Spotify Community.</P> <P>&nbsp;</P> <P><SPAN style="font-weight: 400;">In this case, please follow these steps:</SPAN></P> <P>&nbsp;</P> <OL> <LI style="font-weight: 400;"><SPAN style="font-weight: 400;">Log in to </SPAN><A href="https://www.spotify.com/account/overview/" target="_blank"><SPAN style="font-weight: 400;">your account page</SPAN></A><SPAN style="font-weight: 400;"> on our website and click Offline devices in the menu on the left.</SPAN></LI> <LI style="font-weight: 400;"><SPAN style="font-weight: 400;">Click REMOVE ALL DEVICES.</SPAN></LI> <LI style="font-weight: 400;"><SPAN style="font-weight: 400;">Reinstall the app with the steps </SPAN><A href="https://support.spotify.com/learn-more/faq/#!/article/reinstallation-of-spotify/" target="_blank"><SPAN style="font-weight: 400;">here</SPAN></A><SPAN style="font-weight: 400;">. </SPAN></LI> <LI style="font-weight: 400;"><SPAN style="font-weight: 400;">Save your offline tracks again. </SPAN></LI> </OL> <P><SPAN style="font-weight: 400;">If that doesn't work, please remove the SD card, if there's one, reinstall the app, then reinsert the SD card again to see if it makes any difference.</SPAN></P> <P>&nbsp;</P> <P><SPAN style="font-weight: 400;">Let us know if you have any questions. We'll be here for you <span class="lia-unicode-emoji" title=":slightly_smiling_face:">🙂</span></SPAN></P> Sat, 18 Mar 2017 00:02:01 GMT https://community.spotify.com/t5/Android/App-keeps-stopping/m-p/1613656#M77863 MonicaM_Bogota 2017-03-18T00:02:01Z