topic Re: Smart Offline Mode for Mobile Apps in Android

Smart Offline Mode for Mobile Apps

Sydneylove — Thu, 09 Mar 2017 08:02:26 GMT

My smart phone constantly says i'm offline and I always have my WiFi on. Either way, I have premium & my offline setting is on and it never plays any of my music. I have read several articles on here, tried everything, and nothing helped. I want direct help because nothing is working and I'm paying for my account for nothing.

Re: Smart Offline Mode for Mobile Apps

Erika — Thu, 09 Mar 2017 13:42:57 GMT

Hey @Sydneylove and welcome to our Community!

That's not cool and we'll help you out.

Restart your device.
Make sure your Internet connection is working properly.
Reinstall Spotify.
Check your firmware is up to date. Please first make sure to backup your data.
- Tap the button of Configuration in Your Library.
- Scroll and tap About Phone/Tablet.
- Tap System Updates.
- If an update is available, tap Install Now - after the update is downloaded your device will restart.
- Open Spotify again.

Let us know if you see any difference.

Re: Smart Offline Mode for Mobile Apps

Sydneylove — Fri, 17 Mar 2017 21:58:13 GMT

I've done all these things and more & it still doesn't work when I'm not connected to wifi and sometimes even when I am connected. Everything is up to date & it still does not work.

Re: Smart Offline Mode for Mobile Apps

Joe — Fri, 17 Mar 2017 22:02:19 GMT

Erm... you do reallise that you need to download music to listen offline? Described in detail here.

Re: Smart Offline Mode for Mobile Apps

Sydneylove — Fri, 17 Mar 2017 22:06:44 GMT

All that music is downloaded in my library. It said its not available and this is what it looks like right now. As soon as I leave an area where I no longer have WiFi connection it does not play anymore music.

Re: Smart Offline Mode for Mobile Apps

Joe — Fri, 17 Mar 2017 22:11:39 GMT

Nothingon that screenshot has been downloaded. Music in your library is not the same as downloading. Follow the steps in the link I posted to download some music (under the android section) and see how it goes.