topic Re: Spotify crashes when scrolling down in artists. in Android

Spotify crashes when scrolling down in artists.

CherryKi — Mon, 20 Mar 2017 21:33:03 GMT

Hey, I'm having a bit of a problem.
Spotify crashes, but it happens when I scroll down in artists..
On the screenshot you see bellow, you'll see Metallica. The "On Tour" section appears right after the "Related Artists" section, and as soon as "On Tour" appears, the app will crash. It doesn't happen to all artists. Like those that aren't on tour at all, or others that are on tour, but doesn't crash.
I hope you understand, and if not, ask me and I'll try to make it more clear.
But what happens exactly? And how do I fix it?

Thanks a lot for taking your time^^

Re: Spotify crashes when scrolling down in artists.

ErikG — Mon, 20 Mar 2017 22:00:10 GMT

Hi.

Can you check if a reinstallation of Spotify solves your problem? Here's how to:
https://support.spotify.com/using_spotify/troubleshooting2/reinstallation-of-spotify/

I do also recommend to restart your device before installing.

Re: Spotify crashes when scrolling down in artists.

CherryKi — Mon, 20 Mar 2017 22:14:25 GMT

No way... That worked, but that's so weird. Like if my Spotify got an update that was never available. Becauae the UI changed to a more fresh looking design, which is super cool. Just odd, because I never had an option to update...
Anyway, thanks a lot! Much appreciated! (; It's been bothering me for so long..