Download library again???

RichardDavies34 — Mon, 27 Mar 2017 18:17:40 GMT

I just went on the app on my phone and it said i had it on more than 3 devices so would delete all my downloads!!!! I checked online and says only 2 but should be one as only have it on my phone. Anyone else had this issue As now have to download all my songs again!!!

Re: Download library again???

Leonardo — Mon, 03 Apr 2017 20:31:39 GMT

Hi @RichardDavies34!

Welcome to the Spotify Community.

It seems that your Spotify's cache files are duplicated in one of your devices. This happens for various reasons: a cache-clearing app might have deleted the original Spotify's folder or your phone's battery died while using Spotify, for example. When the app resumes the download, it creates a new cache file.

Let's try removing all of your offline devices here. This will delete also de cache file that was duplicated.

After that, just reinstall the app following these steps. Finally, you'll need to download the music again.

Let us know how it goes!

topic Download library again??? in Android

Download library again???

Re: Download library again???