topic Re: Songs greyed out on mobile but not on laptop??? in Android

Songs greyed out on mobile but not on laptop???

patthechat — Sun, 02 Apr 2017 12:52:12 GMT

I've just added some old CDs onto my laptop and put them into a Playlist and downloaded them. I can play them all on there just fine.

However, I have tried to download them on my mobile and nearly all the songs are greyed out and I can't play them - using the same account, same playlist etc..

Can anyone help with why this is? Seems very strange

Re: Songs greyed out on mobile but not on laptop???

Joe — Sun, 02 Apr 2017 12:54:16 GMT

Any issues are normally down to communication issues so here's a list of things to check if local files won't download.

Your PC and mobile must be connected to the same Network/SSID and spotify should be running on your PC.
In your router settings, check that UPnP (Universal Plug and Play) is enabled.
Make sure that Windows shows your network as private and not public.
Set exceptions for spotify in any firewall or internet security programme. If you are unsure how to do this, temporarily disable them.
Check that you haven't already hit the limit of 3,333 downloads per device or 9,999 downloads across all devices.
If you are using a wifi network outside of your home, there is every chance that the protocols used by spotify for downloading are blocked.

If you still can't make it work, you can create a mobile hotspot on your mobile and connect your PC to this hotspot via wifi. Syncing the local files should then work.

Re: Songs greyed out on mobile but not on laptop???

patthechat — Sun, 02 Apr 2017 13:19:03 GMT

Thank you for the swift response Joe.

It seems to have worked now using the Mobile Hotspot idea. Thank you for your help!