topic Re: Stops playing on Samsung Galaxy S7 Edge in Android

Stops playing on Samsung Galaxy S7 Edge

Kensel — Sun, 20 Mar 2016 16:29:09 GMT

Hello,

Since a few days I've got the Samsung Galaxy S7 Edge to replace my Galaxy S6.

But when I'm listening to my playlists and the phone gets locked (screen turns to black and I need to enter my fingerprint to 'wake up' the phone) Spotify stops playing after the current song has ended.

I tried to change the 'wake up security' to password, pattern, just swipe but with all these the problem remains.

I also tried to delete the cache and data and even re-installed Spotify completely - but without effect.

Does anybody knows what setting I need to change or how I can fix this so I can listen to my music either if my phone locks.

To totally give up the security is not an option.

Hope that anyone can help.

Device: Samsung Galaxy S7 Edge (SM-G935F)

Android 6.0.1 - Marshmallow

Spotify version: 4.9.0.992

Re: Stops playing on Samsung Galaxy S7 Edge

Mikemike14 — Mon, 21 Mar 2016 19:50:01 GMT

Same here I'll get about 2 songs the it stops.

Re: Stops playing on Samsung Galaxy S7 Edge

Jdawg253 — Mon, 21 Mar 2016 21:39:16 GMT

Same here...thought I was the only one.

Re: Stops playing on Samsung Galaxy S7 Edge

Analbatross — Tue, 22 Mar 2016 19:16:04 GMT

If your phone has a battery saving option, you might want to turn that off if its on and then try using spotify again while locked to see if it worked. That was the issue with mine and when i turned it off it started working fine while locked. Im using a Galaxy S7.

Re: Stops playing on Samsung Galaxy S7 Edge

Kensel — Tue, 22 Mar 2016 23:29:30 GMT

This worked for me also.
Thanks for the information!

Re: Stops playing on Samsung Galaxy S7 Edge

Gtap84 — Fri, 01 Apr 2016 06:20:05 GMT

Changing the battery saving option fixed the problem. I had a feeling it was the phone from the start, but could quite figure out how. The music would stop playing after every song. It would even stop if I skipped a song. Until I came across this post, I didn't think the issue would be resolved, unless it was on Spotify's end. Definitely. Thank you for the info.

Re: Stops playing on Samsung Galaxy S7 Edge

Aviate27 — Fri, 01 Apr 2016 20:12:59 GMT

This needs to be fixed, this is not an acceptable solution. Spotify needs to address this immediately.

Re: Stops playing on Samsung Galaxy S7 Edge

ConfuzledB — Sat, 02 Apr 2016 17:11:52 GMT

I had this problem too. Thanks for this solution. I was also wondering, as this occurs due to power saving mode being activated, is there a way to change how much data is restricted by the power saving feature? Or even change the restrictions for specific apps?

Re: Stops playing on Samsung Galaxy S7 Edge

mcjunkinj — Thu, 21 Apr 2016 15:26:00 GMT

Mine was an issue with the background data being restricted. I had the same symptoms, but didn't have power saving turned on. I had turned off background data, which would stop my music after 2 songs (presumably the next song had already buffered). I thought it was worth mentioning here as I didn't find a lot of posts reporting this problem.

Re: Stops playing on Samsung Galaxy S7 Edge

Cerda45 — Tue, 10 May 2016 11:13:22 GMT

If you go into power saving mode settings, at least on the s7 edge, you can turn off the "restrict background data" and it will fix the problem even with ppwer saving mode on.

Re: Stops playing on Samsung Galaxy S7 Edge

Analbatross — Tue, 10 May 2016 14:37:57 GMT

You're a genius! I hadn't been using power saving mode because of this issue, but now I can start using it again! Just tried it and it works! Thank you for the tip

Re: Stops playing on Samsung Galaxy S7 Edge

Cerda45 — Tue, 10 May 2016 14:48:43 GMT

Hey, glad i could help out, it flustered me for a bit until i figured it out as well haha

Re: Stops playing on Samsung Galaxy S7 Edge

Nessiemupfeki — Thu, 09 Jun 2016 12:01:00 GMT

My power saving mode has always been off but i still get the same problem . Anyone with anotjer solution?

Re: Stops playing on Samsung Galaxy S7 Edge

Joe — Thu, 09 Jun 2016 13:18:15 GMT

Double-check the following android settings.

Wifi/More/keep wifi on during sleep - set to always
Battery - Power saving modes off
Battery/App power saving/details - make sure Spotify is not listed. If it is, select and disable

Re: Stops playing on Samsung Galaxy S7 Edge

Multiply — Mon, 11 Jul 2016 13:57:42 GMT

This is by far the best solution. Thanks.

Re: Stops playing on Samsung Galaxy S7 Edge

nevendogovic — Wed, 13 Jul 2016 06:53:55 GMT

http://ee.co.uk/help/phones-and-device/samsung/samsung-galaxy-s7/samsung-galaxy-S7-internet-and-apps/samsung-galaxy-S7-enable-or-disable-background-data

Re: Stops playing on Samsung Galaxy S7 Edge

Emmuh — Wed, 27 Jul 2016 07:51:42 GMT

Thank you! This helped for my phone too!!

Re: Stops playing on Samsung Galaxy S7 Edge

TNspotUser — Wed, 03 Aug 2016 23:01:01 GMT

That did the trick, THANKS!!!

Re: Stops playing on Samsung Galaxy S7 Edge

nickyw71 — Fri, 12 Aug 2016 08:53:14 GMT

I've tried all of this and nothing stops the lock screen activating on my S7 - Spotify seem unable to help. Never had this problem on my S4, seems like the technology has gone backwards.

Re: Stops playing on Samsung Galaxy S7 Edge

sultansaaty — Fri, 19 Aug 2016 23:18:55 GMT

Wow. We didnt notice this man. U a genius. U spotted the fakin obvious since we dum fuks dont already know it has to do w the power saving mode.