topic Re: Premium in Android

Premium

Staciehomer — Thu, 13 Apr 2017 12:41:33 GMT

I downloaded spotify on my new phone and every time I go to download my play list it it tells me I'm not a premium member

kejt_ — Thu, 13 Apr 2017 14:05:25 GMT

Do you have a Premium subscription ? You can check it here

I look forward to receiving your reply

Staciehomer — Thu, 13 Apr 2017 14:20:13 GMT

Yeah, I have a premium account and it's been paid for this month but it's
still telling me I need to be a premium member

kejt_ — Thu, 13 Apr 2017 14:39:15 GMT

This is not cool @Staciehomer

Can you please tell us, which operating system do you use ? (android, ios...)

Check your subscription status on your online overview if you really have a premium.

If you can go to your Spotify account via web/desktop app, please do it and check if this is working properly.

Also check, if you are using the right account.

Tell us as many details as you can. If you get any specific error message, mention it please.

Let me know how it works

Staciehomer — Thu, 13 Apr 2017 14:43:35 GMT

Android. It still isn't working and I've followed all the instructions

kejt_ — Thu, 13 Apr 2017 15:26:19 GMT

Thanks for your reply

You are Android user, so check this thread please

These steps can help you solve most issues on your own

Let me know how it works