topic Re: Local files sync issue in Android

Local files sync issue

Arheo — Mon, 17 Apr 2017 22:49:16 GMT

I've downloaded multiple tracks in .mp3 on my dektop, adde them to my Local files and put them on a Playlist. They are now all availible via the desktop, but when I go onto my andriod phone, they all are greyed out and it says waiting to download. Both devices are on the same wifi, have the latest spotify, and i have clicked to download the playlist on my phone, but it wont work? Please help

Re: Local files sync issue

Joe — Tue, 18 Apr 2017 08:37:46 GMT

It's probably a firewall blocking the connection but here's a full list of possible causes.

Any issues are normally down to communication issues so here's a list of things to check if local files won't download.

Your PC and mobile must be connected to the same Network/SSID and spotify should be running on your PC.
In your router settings, check that UPnP (Universal Plug and Play) is enabled.
Make sure that Windows shows your network as private and not public.
Set exceptions for spotify in any firewall or internet security programme. If you are unsure how to do this, temporarily disable them.
Check that you haven't already hit the limit of 3,333 downloads per device or 9,999 downloads across all devices.
If you are using a wifi network outside of your home, there is every chance that the protocols used by spotify for downloading are blocked.

If you still can't make it work, you can create a mobile hotspot on your mobile and connect your PC to this hotspot via wifi. Syncing the local files should then work.

Re: Local files sync issue

Arheo — Tue, 18 Apr 2017 10:49:51 GMT

THANK YOU xD

I had done a clean windows recently die to a widnwos error and it had set my Network to public, once I changed that to private and made my PC discoverable they started downloading instantly. THANK YOU