topic Re: my spotify won't open in Android

my spotify won't open

hamish132 — Tue, 02 May 2017 10:15:00 GMT

I have Spotify premium and I had to delete it and reinstall it for something unrelated but when I tried to re-download it there were problems, it would download but whenever I try to open it a message come up and says "no storage area found" even though I have 4GB and a sd card that has been formatted as internal storage I have tried deleting and re-installing it but there is no change, how can I get Spotify working again?. If anyone could help I would really appreciate it.

Re: my spotify won't open

Joe — Tue, 02 May 2017 10:43:55 GMT

Hello. Could you try the following:

From the Android home screen, tap Settings > Apps.
Find Spotify in your list of apps, tap it. For older Android devices, navigate to Settings > Applications > Manage applications.
Tap Clear Data. If you're using Android 6.0+, tap Storage > Clear Data.
Tap Uninstall.
For a clean reinstall, go to Storage > Android > Data and delete a folder called com.spotify.music.
eject and remove your SD card
Open Google Play then search for and install the Spotify Music app.
Check that spotify works correctly
Reinsert the SD card

If you want spotify to store music on the SD card, you will need to reformat it as portable storage as explained here.

Re: my spotify won't open

hamish132 — Tue, 02 May 2017 11:05:29 GMT

thanks for the advice but it didn't work.

Re: my spotify won't open

Joe — Tue, 02 May 2017 11:16:45 GMT

Which part?

Re: my spotify won't open

hamish132 — Tue, 02 May 2017 11:31:05 GMT

I followed all the steps and when I tried opening the app it opens to a black screen and then closes again.

Re: my spotify won't open

Joe — Tue, 02 May 2017 11:32:52 GMT

Thanks. Did that happen before you reinserted the SD card?

Re: my spotify won't open

hamish132 — Tue, 02 May 2017 12:05:48 GMT

the problem happens with the memory card in and the memory card out.

Re: my spotify won't open

Joe — Tue, 02 May 2017 14:18:51 GMT

I suggest you use the online contact form and someone at Spotify can help get this sorted. If you get an automated response directing you back to the community or to the help pages, please reply to it by email and you will hear back from one of the team shortly.