topic Re: Spotify Free Freeze on Ads in Android

Spotify Free Freeze on Ads

dott_ — Sat, 06 May 2017 20:47:58 GMT

Spotify Mobile will freeze when attempting to play ads for 30 seconds. No ad appears and the app freezes completely. Cannot unfreeze unless I restart my phone
I have uninstalled and re-installed the app, it did not solve the issue.
My device is a Moto X Play using Android 6.0.1
My Spotify account is currently the free version
The app version of Spotify is 8.4.1.846 armV7

Re: Spotify Free Freeze on Ads

Jiggyo — Sun, 07 May 2017 00:00:21 GMT

I have the same Problem on my Galaxy Tab 3. It occured since the last update a few days ago.

Re: Spotify Free Freeze on Ads

Steampunksum — Sun, 07 May 2017 04:05:07 GMT

Uninstalling the update for the app will speed you up. Updates are almost
always an advertising group ##- type your reply above this
line -##

Re: Spotify Free Freeze on Ads

Steampunksum — Sun, 07 May 2017 04:07:00 GMT

Keep the app, just uninstalling the update was best

Re: Spotify Free Freeze on Ads

Gnemesis — Mon, 08 May 2017 17:28:32 GMT

I have the same issue as OP. Each time the ad pops up for a free 30 minutes without ads, the app locks up, giving the same display as the OP. Stopping and restarting the app does nothing, it comes back up frozen, dispalying that black screen.

My phone is a Samsung Galaxy S7 (SM-G930V) running Android 7.0. The Spotify app is version 8.4.1.847.

This has been going on for weeks now, I see it posted all over various tech boards. This bug makes the app unusable, since I have to power the device off and restart it. Let's go, Spotify. Get this darn bug fixed for crying out loud.

Re: Spotify Free Freeze on Ads

dott_ — Mon, 08 May 2017 21:39:14 GMT

Thank you for the suggestion, can you tell me how to uninstall the update?

Re: Spotify Free Freeze on Ads

qez — Mon, 08 May 2017 22:19:18 GMT

Same problem here, device is a Xiaomi Redmi 3S with Android 6.0.1.

Re: Spotify Free Freeze on Ads

Shannonisbadat — Tue, 30 May 2017 16:09:56 GMT

The ad problem persists. I just updated the app last night. This time, a taco Bell ad
played for 30 seconds. Then the image for a Valvoline ad popped up, with a
timer showing it had played for 29 second and paused. I hit play and got
nothing. Tried to select a song and was told to upgrade to premium for an
ad free experience. I don't mind ads. I mind ads that don't work.

Re: Spotify Free Freeze on Ads

bjurasz — Tue, 15 Aug 2017 19:45:54 GMT

I've been battling this problem for at least 2 months now. Ads are fine. Ads that lock up the app are not. Only solution I've found so far is to restart the phone. iOS. Has happened on a 6, and now a 7-Plus. These issues seem very old, judging by the forums. Can Spotify not get it right?

Re: Spotify Free Freeze on Ads

j_yoa — Wed, 15 Nov 2017 21:01:03 GMT

11-15-17

months later, never went away

destroys the experience for me when music just goes dead