topic Re: Spotify won't play offline. in Android

Spotify won't play offline.

Spotifyannoyed — Sun, 07 May 2017 09:12:06 GMT

I have the premium Android version and whenever I go offline it keeps trying to play undownloaded songs, so it it playing nothing.
I have logged out and back in and wiped, uninstalled and reinstalled the app and it makes no difference.
It is pointless me paying for the app if I can't use it offline.

Re: Spotify won't play offline.

Robert_W — Sun, 07 May 2017 16:22:32 GMT

Hey @Spotifyannoyed!

Help is here 🙂

As I understand you wish to play tracks when you are offline?

In order to do that you would need to first be online and download the tracks you wish to play offline to your device.

For more help on this please se here:

https://support.spotify.com/uk/using_spotify/playlists/listen-offline/

Let me know if you have any more quesitons!

If this solved your issue - Mark it as a solution! If you like my post - Please add a Like!

Re: Spotify won't play offline.

Spotifyannoyed — Sun, 07 May 2017 21:46:00 GMT

As my post states, I have downloaded tracks which Spotify also regularly deletes and I have to redownload. My issue is that when offline, rather than playing my downloaded tracks, Spotify attempts to play tracks which are not downloaded causing nothing at all to be played.

I know how to correctly use the app, yet the app seems full of faults.

Re: Spotify won't play offline.

Robert_W — Mon, 08 May 2017 08:16:13 GMT

Hi @Spotifyannoyed,

Can you please let me know the following:

Device
Operating System
App Version
Detail Of Any Error Message

Thanks.

Re: Spotify won't play offline.

Spotifyannoyed — Tue, 09 May 2017 07:27:10 GMT

One plus X
Oxygen OS 3.1.4
App version 8.4.1. 846 armV.7
No error message