topic Re: Lost in Android

Lost

neilbrana — Tue, 16 May 2017 13:47:32 GMT

Hi all
This morning my 360 security asked if I wanted to clean the 'junk' files in Spotify.
Despite me clicking 'no' I now find ALL my music, playlists and most of my followed artists have been deleted. Ive tried the recover my music app but as i didnt delete it via Spotify it states i havent deleted anything.
Is there anyway of recovering my music without having to spend hours saving it all over again 😔
360 security app now deleted!
Cheers

Re: Lost

Melody — Tue, 16 May 2017 14:17:30 GMT

Hey @neilbrana!

We're sorry to hear about this.

In this case, we'd recommend reaching out to our Support team one of the below ways:

1. Email - https://www.spotify.com/about-us/contact/contact-spotify-support/

2. Twitter - https://twitter.com/SpotifyCares

3. Facebook - https://www.facebook.com/SpotifyCares

They'll be able to take a look behind the scenes, and see what they can suggest.

Best,