https://community.spotify.com/t5/Android/Spotify-constantly-erasing-music/m-p/1682964#M82360 <P>Hey&nbsp;<a href="https://community.spotify.com/t5/user/viewprofilepage/user-id/7430170">@Matteo1331</a>&nbsp;and welcome to our Community!</P> <P>&nbsp;</P> <P><SPAN style="font-weight: 400;">It seems that your Spotify's cache files might be duplicated. This happens for various reasons: a cache-clearing app might have deleted the original Spotify's folder or your phone's battery died while using Spotify, for example. When the app resumes the download, it creates a new cache file.</SPAN></P> <P>&nbsp;</P> <P><SPAN style="font-weight: 400;"> Let's try removing all of your offline devices </SPAN><A href="https://www.spotify.com/account/offline-devices/" target="_blank"><SPAN style="font-weight: 400;">here</SPAN></A><SPAN style="font-weight: 400;">. This will delete also de cache file that was duplicated.</SPAN></P> <P>&nbsp;</P> <P><SPAN style="font-weight: 400;">After that, just reinstall the app following </SPAN><A href="https://support.spotify.com/learn-more/faq/#!/article/reinstallation-of-spotify/" target="_blank"><SPAN style="font-weight: 400;">these steps</SPAN></A><SPAN style="font-weight: 400;">. Finally, you'll need to download the music again.</SPAN></P> <P>&nbsp;</P> <P><SPAN style="font-weight: 400;"> Let us know how it goes <span class="lia-unicode-emoji" title=":slightly_smiling_face:">🙂</span></SPAN></P> Fri, 19 May 2017 19:37:20 GMT Erika 2017-05-19T19:37:20Z https://community.spotify.com/t5/Android/Spotify-constantly-erasing-music/m-p/1681279#M82258 As in title, I had this problem on a previous phone, it was damaged so I blamed this on my phone but I'm on my new phone and today I find my "download" button unticked, and my whole music deleted from my sd card. It now happened more than 10 times, first time on a new phone. Is it just me or does this happen to many people? Thu, 18 May 2017 10:16:59 GMT https://community.spotify.com/t5/Android/Spotify-constantly-erasing-music/m-p/1681279#M82258 Matteo1331 2017-05-18T10:16:59Z https://community.spotify.com/t5/Android/Spotify-constantly-erasing-music/m-p/1682964#M82360 <P>Hey&nbsp;<a href="https://community.spotify.com/t5/user/viewprofilepage/user-id/7430170">@Matteo1331</a>&nbsp;and welcome to our Community!</P> <P>&nbsp;</P> <P><SPAN style="font-weight: 400;">It seems that your Spotify's cache files might be duplicated. This happens for various reasons: a cache-clearing app might have deleted the original Spotify's folder or your phone's battery died while using Spotify, for example. When the app resumes the download, it creates a new cache file.</SPAN></P> <P>&nbsp;</P> <P><SPAN style="font-weight: 400;"> Let's try removing all of your offline devices </SPAN><A href="https://www.spotify.com/account/offline-devices/" target="_blank"><SPAN style="font-weight: 400;">here</SPAN></A><SPAN style="font-weight: 400;">. This will delete also de cache file that was duplicated.</SPAN></P> <P>&nbsp;</P> <P><SPAN style="font-weight: 400;">After that, just reinstall the app following </SPAN><A href="https://support.spotify.com/learn-more/faq/#!/article/reinstallation-of-spotify/" target="_blank"><SPAN style="font-weight: 400;">these steps</SPAN></A><SPAN style="font-weight: 400;">. Finally, you'll need to download the music again.</SPAN></P> <P>&nbsp;</P> <P><SPAN style="font-weight: 400;"> Let us know how it goes <span class="lia-unicode-emoji" title=":slightly_smiling_face:">🙂</span></SPAN></P> Fri, 19 May 2017 19:37:20 GMT https://community.spotify.com/t5/Android/Spotify-constantly-erasing-music/m-p/1682964#M82360 Erika 2017-05-19T19:37:20Z