topic Re: Mobile Has 3 Icons? in Android

Mobile Has 3 Icons?

aqi03 — Tue, 23 May 2017 00:36:49 GMT

Hi all,

Spotify mobile only has 3 icons at the bottom for me: your mixes, home, and search. There is no method that I know of where I can access my music, as I can only search. I can access it on desktop, but not here. Others can login fine on my phone and they have 5 icons, but my account has 3.

I have tried:

- Restarting my phone

- Clean reinstallation of Spotify

- Logging out on all devices

- Clearing any cache

I have a free account for Spotify, and I am currently using version 8.4.3.479 armV7. Any advice would be appreciated! Thanks!

Re: Mobile Has 3 Icons?

Joe — Tue, 23 May 2017 09:27:54 GMT

I suggest you use the online contact form and someone at Spotify can help get this sorted. If you get an automated response directing you back to the community or to the help pages, please reply to it by email and you will hear back from one of the team shortly.

Re: Mobile Has 3 Icons?

aqi03 — Wed, 24 May 2017 00:25:03 GMT

I have tried that, but when a chat is started, all I see is "connection unavailable."

I am in the "other" section in "technical issues." Am I doing something wrong?

Re: Mobile Has 3 Icons?

Joe — Wed, 24 May 2017 00:43:01 GMT

Try tweeting @SpotifyCares instead.