topic Re: Cannot log into Spotify from Android phone in Android

Cannot log into Spotify from Android phone

bohdanfedyk — Thu, 25 May 2017 13:02:57 GMT

Hi, am having big problem! Am unable to log into Spotify from my Android phone - yet I did a few days ago. So I have reset password three times, each time still not able to log into account. On third time I reset passwrod and failed log in from Andoid phone, I tried a log in from my laptop - this works perfectly, in fact I am typing this message while logged into my Spotify account from the laptop.

I do not have a Facebook account linked to Spotify, I created a specific Spotify account.

Anyone know cause of problem? Anyone else have this problem?

Re: Cannot log into Spotify from Android phone

Joe — Fri, 26 May 2017 00:06:46 GMT

Presumably you get an error message. Care to share what it is?

Re: Cannot log into Spotify from Android phone

bohdanfedyk — Fri, 26 May 2017 09:38:59 GMT

Hi, nope, no error message. Just click on login, says logging in (or on),
then comes back to the login prompt window.

Re: Cannot log into Spotify from Android phone

Joe — Fri, 26 May 2017 10:38:39 GMT

And you definitely have an internet connection on your mobile at the time? Do you get the same behaviour over wifi and mobile data? If so, try reinstalling the app, following all the steps here.