topic Re: Android app deleting downloads each time in Android

Android app deleting downloads each time

Tairosonloa — Wed, 31 May 2017 08:42:00 GMT

Hi all,

Since a few days, my android app insists on deleting my downloads. I have checked my spotify account from the web and I have not offline devices.

I download a playlist or an album on my android app and when I stop to listening to music and start spotify a few hours later I haven't any song downloaded. Obviously, I'm spotify premium user.

I have Android 6.0.1 and spotify 8.4.4.810 armV7

Re: Android app deleting downloads each time

wartist — Wed, 31 May 2017 09:19:04 GMT

Hi @Tairosonloa,

I'm sorry that you faced such a situation. Could you please also mention the device name and model, so it would be easier to reproduce the problem if needed?

Re: Android app deleting downloads each time

Tairosonloa — Wed, 31 May 2017 09:26:46 GMT

Hi @wartist

My device model is bq aquaris M5.5, with kernel 3.10.49 and compilation number 2.4.0_20170403-1155

Re: Android app deleting downloads each time

FritsTeul — Wed, 31 May 2017 11:57:35 GMT

I have the same on my Fiio X5 3gen ??

Re: Android app deleting downloads each time

Akuyi — Wed, 31 May 2017 17:25:26 GMT

I have the same problem. My device is a Sony z5 compact

Re: Android app deleting downloads each time

FritsTeul — Wed, 31 May 2017 19:33:43 GMT

My player is a FiiO X5 3gen.

Re: Android app deleting downloads each time

Mendez3081 — Thu, 01 Jun 2017 05:43:55 GMT

I have the same problem but with my honor 8!!!

Re: Android app deleting downloads each time

FritsTeul — Thu, 01 Jun 2017 06:09:24 GMT

I found out that when your system gets power off Spotify should go to off line. But that does not work. So before my player went to power off I manually set Spotify to off line. This morning my downloads were there. So try, maybe this is a solution.

Re: Android app deleting downloads each time

FritsTeul — Thu, 01 Jun 2017 07:06:12 GMT

My player is a FiiO X5 3 GEN and I stil have that problem !!

Re: Android app deleting downloads each time

Tairosonloa — Fri, 02 Jun 2017 08:50:39 GMT

Hi all,

After contact with technical support, it appears like it's working again. It was a problem with the cache app. There the steps they told me to follow:

1. Restart the offline devices from these link: https://www.spotify.com/account/offline-devices/

2. Reinstall Spotify app following these steps: http://support.spotify.com/learn-more/faq/#!/article/reinstallation-of-spotify

After that, You must synchronize your offline playlists again, but it looks like now the downloads keep on.

I Hope it helps!

Re: Android app deleting downloads each time

Akuyi — Fri, 02 Jun 2017 17:35:39 GMT

That's not working for me. On Sony device Spotify is a pre-installed App so I'm Not able to remove it.
After deactivating and resetting the App to factory setting the problem still occurs 😞