https://community.spotify.com/t5/Android/Problems-with-download/m-p/1705773#M83557 <P>I have a problem to listen to "MY MUSIC" offline, because it usually downloads, but when it finishes, the 563 song! Download, it simply "deletes" from the SD. I do not have this problem in my other playlists.</P> Wed, 07 Jun 2017 19:00:54 GMT gaucho97 2017-06-07T19:00:54Z https://community.spotify.com/t5/Android/Problems-with-download/m-p/1705773#M83557 <P>I have a problem to listen to "MY MUSIC" offline, because it usually downloads, but when it finishes, the 563 song! Download, it simply "deletes" from the SD. I do not have this problem in my other playlists.</P> Wed, 07 Jun 2017 19:00:54 GMT https://community.spotify.com/t5/Android/Problems-with-download/m-p/1705773#M83557 gaucho97 2017-06-07T19:00:54Z https://community.spotify.com/t5/Android/Problems-with-download/m-p/1707953#M83724 <P>Hey&nbsp;<a href="https://community.spotify.com/t5/user/viewprofilepage/user-id/12450367">@gaucho97</a>!</P> <P>&nbsp;</P> <P>Thanks for getting in touch with the Spotify Community. We'd like to help.</P> <P>&nbsp;</P> <P><SPAN data-sheets-value="{&quot;1&quot;:2,&quot;2&quot;:&quot;Take to DM by asking for username/email address, then get the following info/try the following troubleshooting:\n\nUsername: \nDevice:\nVersion of Android:\nVersion of Spotify:\nDoes the SD card have at least 1GB of free space?:\nIf they're on Android 6.0 or above ask them to go to Settings &gt; Apps &gt; Spotify &gt; Permissions &gt; and give Spotify \&quot;Storage\&quot; permission.\nDoes removing the SD card, reinstalling the app, then reinserting the SD card help?:\nDo they have another SD card they could try with?:\nAre they willing to try reformatting the SD card (will lose all data)?:\n\nIf none of the above helps, let them know we're looking into it. No need for more examples in Jira. &quot;}" data-sheets-userformat="{&quot;2&quot;:8963,&quot;3&quot;:[null,0],&quot;4&quot;:[null,2,16777215],&quot;11&quot;:4,&quot;12&quot;:0,&quot;16&quot;:10}">Can you let us know what Spotify and Android version you're rocking? Also, did this start happening after a recent update?&nbsp;<BR /><BR />In the meantime, please&nbsp;make sure your SD card have at least 1GB of free space.&nbsp;</SPAN></P> <P>&nbsp;</P> <P><SPAN data-sheets-value="{&quot;1&quot;:2,&quot;2&quot;:&quot;Take to DM by asking for username/email address, then get the following info/try the following troubleshooting:\n\nUsername: \nDevice:\nVersion of Android:\nVersion of Spotify:\nDoes the SD card have at least 1GB of free space?:\nIf they're on Android 6.0 or above ask them to go to Settings &gt; Apps &gt; Spotify &gt; Permissions &gt; and give Spotify \&quot;Storage\&quot; permission.\nDoes removing the SD card, reinstalling the app, then reinserting the SD card help?:\nDo they have another SD card they could try with?:\nAre they willing to try reformatting the SD card (will lose all data)?:\n\nIf none of the above helps, let them know we're looking into it. No need for more examples in Jira. &quot;}" data-sheets-userformat="{&quot;2&quot;:8963,&quot;3&quot;:[null,0],&quot;4&quot;:[null,2,16777215],&quot;11&quot;:4,&quot;12&quot;:0,&quot;16&quot;:10}">If that doesn't work, follow these steps:&nbsp;</SPAN></P> <P>&nbsp;</P> <OL> <LI><SPAN data-sheets-value="{&quot;1&quot;:2,&quot;2&quot;:&quot;Take to DM by asking for username/email address, then get the following info/try the following troubleshooting:\n\nUsername: \nDevice:\nVersion of Android:\nVersion of Spotify:\nDoes the SD card have at least 1GB of free space?:\nIf they're on Android 6.0 or above ask them to go to Settings &gt; Apps &gt; Spotify &gt; Permissions &gt; and give Spotify \&quot;Storage\&quot; permission.\nDoes removing the SD card, reinstalling the app, then reinserting the SD card help?:\nDo they have another SD card they could try with?:\nAre they willing to try reformatting the SD card (will lose all data)?:\n\nIf none of the above helps, let them know we're looking into it. No need for more examples in Jira. &quot;}" data-sheets-userformat="{&quot;2&quot;:8963,&quot;3&quot;:[null,0],&quot;4&quot;:[null,2,16777215],&quot;11&quot;:4,&quot;12&quot;:0,&quot;16&quot;:10}">Remove the SD card.</SPAN></LI> <LI><SPAN data-sheets-value="{&quot;1&quot;:2,&quot;2&quot;:&quot;Take to DM by asking for username/email address, then get the following info/try the following troubleshooting:\n\nUsername: \nDevice:\nVersion of Android:\nVersion of Spotify:\nDoes the SD card have at least 1GB of free space?:\nIf they're on Android 6.0 or above ask them to go to Settings &gt; Apps &gt; Spotify &gt; Permissions &gt; and give Spotify \&quot;Storage\&quot; permission.\nDoes removing the SD card, reinstalling the app, then reinserting the SD card help?:\nDo they have another SD card they could try with?:\nAre they willing to try reformatting the SD card (will lose all data)?:\n\nIf none of the above helps, let them know we're looking into it. No need for more examples in Jira. &quot;}" data-sheets-userformat="{&quot;2&quot;:8963,&quot;3&quot;:[null,0],&quot;4&quot;:[null,2,16777215],&quot;11&quot;:4,&quot;12&quot;:0,&quot;16&quot;:10}">Reinstall the app. <A href="https://support.spotify.com/using_spotify/troubleshooting2/reinstallation-of-spotify/" target="_self">Here's how</A>.&nbsp;</SPAN></LI> <LI><SPAN data-sheets-value="{&quot;1&quot;:2,&quot;2&quot;:&quot;Take to DM by asking for username/email address, then get the following info/try the following troubleshooting:\n\nUsername: \nDevice:\nVersion of Android:\nVersion of Spotify:\nDoes the SD card have at least 1GB of free space?:\nIf they're on Android 6.0 or above ask them to go to Settings &gt; Apps &gt; Spotify &gt; Permissions &gt; and give Spotify \&quot;Storage\&quot; permission.\nDoes removing the SD card, reinstalling the app, then reinserting the SD card help?:\nDo they have another SD card they could try with?:\nAre they willing to try reformatting the SD card (will lose all data)?:\n\nIf none of the above helps, let them know we're looking into it. No need for more examples in Jira. &quot;}" data-sheets-userformat="{&quot;2&quot;:8963,&quot;3&quot;:[null,0],&quot;4&quot;:[null,2,16777215],&quot;11&quot;:4,&quot;12&quot;:0,&quot;16&quot;:10}">Re-insert the SD card. &nbsp;<BR /></SPAN></LI> </OL> <P><SPAN data-sheets-value="{&quot;1&quot;:2,&quot;2&quot;:&quot;Take to DM by asking for username/email address, then get the following info/try the following troubleshooting:\n\nUsername: \nDevice:\nVersion of Android:\nVersion of Spotify:\nDoes the SD card have at least 1GB of free space?:\nIf they're on Android 6.0 or above ask them to go to Settings &gt; Apps &gt; Spotify &gt; Permissions &gt; and give Spotify \&quot;Storage\&quot; permission.\nDoes removing the SD card, reinstalling the app, then reinserting the SD card help?:\nDo they have another SD card they could try with?:\nAre they willing to try reformatting the SD card (will lose all data)?:\n\nIf none of the above helps, let them know we're looking into it. No need for more examples in Jira. &quot;}" data-sheets-userformat="{&quot;2&quot;:8963,&quot;3&quot;:[null,0],&quot;4&quot;:[null,2,16777215],&quot;11&quot;:4,&quot;12&quot;:0,&quot;16&quot;:10}">Let us know how it goes or if you have any questions. We'll be here for you.&nbsp;</SPAN></P> <P>&nbsp;</P> <P><SPAN data-sheets-value="{&quot;1&quot;:2,&quot;2&quot;:&quot;Take to DM by asking for username/email address, then get the following info/try the following troubleshooting:\n\nUsername: \nDevice:\nVersion of Android:\nVersion of Spotify:\nDoes the SD card have at least 1GB of free space?:\nIf they're on Android 6.0 or above ask them to go to Settings &gt; Apps &gt; Spotify &gt; Permissions &gt; and give Spotify \&quot;Storage\&quot; permission.\nDoes removing the SD card, reinstalling the app, then reinserting the SD card help?:\nDo they have another SD card they could try with?:\nAre they willing to try reformatting the SD card (will lose all data)?:\n\nIf none of the above helps, let them know we're looking into it. No need for more examples in Jira. &quot;}" data-sheets-userformat="{&quot;2&quot;:8963,&quot;3&quot;:[null,0],&quot;4&quot;:[null,2,16777215],&quot;11&quot;:4,&quot;12&quot;:0,&quot;16&quot;:10}">Sophia</SPAN></P> Fri, 09 Jun 2017 21:53:57 GMT https://community.spotify.com/t5/Android/Problems-with-download/m-p/1707953#M83724 user-removed 2017-06-09T21:53:57Z