topic Re: crashes when logging in in Android

crashes when logging in

blakeyboy86 — Mon, 12 Jun 2017 00:04:56 GMT

hi,

for the last 2 months everytime i try to log in on my device it says logging in then immediatly closes. has anyone had this issue?

David_09 — Mon, 12 Jun 2017 00:18:20 GMT

Sorry to hear that.

Can you tell me, what is your Spotify version ? and your operating sistem ?

Thanks!

blakeyboy86 — Mon, 12 Jun 2017 00:48:26 GMT

Its Android version 7 and the latest version of spotify as i reinstalled
this morning.

David_09 — Mon, 12 Jun 2017 01:04:46 GMT

Please try with the clean reinstalling of the app.

Let me now how it goes

Bittencourt — Mon, 12 Jun 2017 13:57:01 GMT

Do you use the Battery Doctor app? Its default installation settings might be the cause of the issue. In this case, try this:

1. Open Battery Doctor

2. Top right screen click the three dots (elipse) and select Settings

3. In the Startup Settings section, touch Ignore List

4. Top right of screen click the Plus (+) sign to add an entry to the My List section.

5. From the list of applications locate Spotify and click the Add button.

If it's not the case, you could try going to your phone's Settings->Applications and modify Spotify permissions to allow phone and storage access.

Reformatting your SD card is also an option if nothing else works for you.

Hope this works!