topic Android unit does loggin as Premium user in Android

Android unit does loggin as Premium user

per-olovnilsson — Fri, 23 Jun 2017 06:55:13 GMT

My Android Samsung Galaxy S7 with the lates app says I only have the free version of spotify. If I loggin on my account on the web it's a Premium account. I have logged out no difference. Reinstalled the app, no difference. This problem started a couple of days ago.

Re: Android unit does loggin as Premium user

Joe — Fri, 23 Jun 2017 09:36:58 GMT

Is it possible you logged in with the wrong credentials, creating a new free account? It's easily done unfortunately.

Check out this help page for suggestions on how to get back to the correct account.

Re: Android unit does loggin as Premium user

per-olovnilsson — Fri, 23 Jun 2017 09:50:17 GMT

No I have all my playlist so I'm on the right accont.

If I use the Webplayer I get commercial anoncements aswell so same problem here.
Reading Tweets on "Spotify status" indicates more people having this problem.

Re: Android unit does loggin as Premium user

Joe — Fri, 23 Jun 2017 11:13:54 GMT

Hmmm. I guess it could be server problems. Have you tried tweeting @SpotifyCares? Alternatively, you can get in touch with them here.