topic Re: Issue downloading on wifi in Android

Issue downloading on wifi

Dowders79 — Mon, 26 Jun 2017 19:08:14 GMT

I'm trying to download a playlist at home on my wifi, but when I press download, Spotify says: "Go to Settings to download using cellular"

Why?

I am on wifi, I don't want to download using cellular.

I've checked the available space on my phone, and am well below the limit of 3333 songs to download to listen to offline.

Any suggestions?

Cheers.

Re: Issue downloading on wifi

Joe — Mon, 26 Jun 2017 19:46:34 GMT

Hi. Is this using your home wifi? Are you able to try downloading over a friend's wifi to rule out any problems with yours?

Re: Issue downloading on wifi

Dowders79 — Mon, 26 Jun 2017 20:28:57 GMT

Yeah I am. New to the area and don't know anyone really, so checking on somebody else's is out.

Never had this problem before.

Re: Issue downloading on wifi

Joe — Mon, 26 Jun 2017 20:53:52 GMT

Try restarting your router and mobile to see if that helps. Are you able to download a small playlist over mobile data? If restarting your router and phone doesn't work, try reinstalling spotify following the steps here.

Re: Issue downloading on wifi

Forresttaft — Tue, 27 Jun 2017 06:24:08 GMT

Same issues here... If I have to delete and DL a playlist everytime I have an issue maybe spotify isn't for me.

Re: Issue downloading on wifi

Forresttaft — Tue, 27 Jun 2017 06:40:14 GMT

So I forced the app to stop in Applications and it fixed the problem. Force stop seems to work

Re: Issue downloading on wifi

Dowders79 — Tue, 27 Jun 2017 19:38:19 GMT

That's worked for me.

Thanks for the heads up, although it's not a satisfactory long term solution!