https://community.spotify.com/t5/Android/My-library-songs-gone/m-p/1736401#M85464 <P>The way i use spotify is i listen to the new releases and dicover/suggested music and save everything, then listen to the music in the Your Library, Songs section. The music in my All songs, which is downloaded is suddenly empty. even though it's still saved to the phone. I know it's still there because when i play music from the daily mix playstist they're all ticked to show they're downloaded.</P><P>&nbsp;</P><P>I had no problems before when i could listen to all my music in one section and was very happy with that, can anyone help me out?</P><P>&nbsp;</P><P>By the way It would be good if you offered some kind of contact us for help system, If I'm paying for a Membership for the services a support system should be easier to get to</P> Mon, 10 Jul 2017 11:24:27 GMT Suppressorj 2017-07-10T11:24:27Z https://community.spotify.com/t5/Android/My-library-songs-gone/m-p/1736401#M85464 <P>The way i use spotify is i listen to the new releases and dicover/suggested music and save everything, then listen to the music in the Your Library, Songs section. The music in my All songs, which is downloaded is suddenly empty. even though it's still saved to the phone. I know it's still there because when i play music from the daily mix playstist they're all ticked to show they're downloaded.</P><P>&nbsp;</P><P>I had no problems before when i could listen to all my music in one section and was very happy with that, can anyone help me out?</P><P>&nbsp;</P><P>By the way It would be good if you offered some kind of contact us for help system, If I'm paying for a Membership for the services a support system should be easier to get to</P> Mon, 10 Jul 2017 11:24:27 GMT https://community.spotify.com/t5/Android/My-library-songs-gone/m-p/1736401#M85464 Suppressorj 2017-07-10T11:24:27Z https://community.spotify.com/t5/Android/My-library-songs-gone/m-p/1746708#M85827 <DIV> <DIV>Hey <a href="https://community.spotify.com/t5/user/viewprofilepage/user-id/3234665">@Suppressorj</a>!</DIV> </DIV> <P>&nbsp;</P> <P>Welcome to the Spotify Community.</P> <P>&nbsp;</P> <P>In this case,&nbsp;we think that the cache of your devices might be duplicated and this could be causing the issue. To fix this up, please remove all your offline devices over <A href="https://www.spotify.com/account/offline-devices/" target="_self">here</A>. Then, reinstall the app following&nbsp;<A href="https://support.spotify.com/article/reinstallation-of-spotify" rel="nofollow noopener noreferrer" rev="en_rl_minimal" target="_blank">these simple steps</A>.&nbsp;</P> <P>&nbsp;</P> <P>This should fix the issue, but you need to remove the offline device before you reinstall the app. Keep in mind that you'll have to re-sync all your offline music once again.</P> <P>&nbsp;</P> <DIV> <DIV> <DIV>Let us know how you get on <span class="lia-unicode-emoji" title=":slightly_smiling_face:">🙂</span></DIV> </DIV> </DIV> Sun, 16 Jul 2017 22:37:30 GMT https://community.spotify.com/t5/Android/My-library-songs-gone/m-p/1746708#M85827 Maria_B 2017-07-16T22:37:30Z