topic Re: Have paid for Premium but still only get the free version in Android

Problems with upgrading on premium

StellaMars — Thu, 01 Mar 2012 09:53:37 GMT

I've upgraded my account to the premium proposal and i'm still unable to use the spotify aplication on my "smart" phone. It's still saying to me that I've to upgrade...

Well, i've tried to uninstall and then install again the application on my computer/android ... does not work at all !

Any idea / help / joke ?

Sorry for my frenchienglish !

Re: Problems with upgrading on premium

fujione — Thu, 01 Mar 2012 10:06:20 GMT

Same here. Upgraded and it still says I am running the Free version but on my account page it says it's Premium.

Re: Problems with upgrading on premium

StellaMars — Thu, 01 Mar 2012 10:17:31 GMT

Yep... And my stupid ipod has definitively died... Forever Alone Without Music At All ????

(aaaaaarrrgghhhhhh)

Re: Problems with upgrading on premium

vinc1994 — Thu, 01 Mar 2012 11:12:45 GMT

i also upgraded to premium and my pc says i am am premium but when looking at my iPhone it still says 'account not premium' it makes me kinda pist off cause i paid but cant do anything.

Re: Problems with upgrading on premium

DroidKnows — Thu, 01 Mar 2012 17:15:13 GMT

the point on upgrading to premium. The app crashes on all mobile devices and Spotify refuses to address this issue.

I know many people that have canceled their premium account and went to unlimited

Re: Problems with upgrading on premium

trashguy — Thu, 01 Mar 2012 21:10:15 GMT

I am having the same issue, does mobile streaming not work?

Have paid for Premium but still only get the free version

rhylan — Wed, 04 Apr 2012 10:01:40 GMT

Hi,

I put a note in about this yesterday. I've paid for the Premium version, have received a reciept however am still only getting the free version. This is causing me lots of problems as I use the mobile version and cannot log into it.

Thanks,

EDIT - I have received the receipt via email but whenever I try to view them online I get a Error 500 message.

Re: Have paid for Premium but still only get the free version

meahtenoha — Wed, 04 Apr 2012 12:47:01 GMT

Hi everyone-- So it seems you're all experiencing slight different issues here.

stellamars & fujione- I can see that the Premium upgrades have gone through succesfully on both your accounts. Please shut down your Spotify app and log back in using your Facebook details.

vinc1994- You've made two accounts on our system. Your 'vinc1994' had 48 hour Premium trial only. The second account is linked to your Facebook and had a one month gift card. That expired on 29 March.

If you'd like to continue using Premium, please log into your subscripton page (using your 'vinc1994' username) and upgrade from there.

trashguy - I can see the upgrade has also gone through on your account. Log out and log in with your 'trashguy' username (not your email).

rhylan - Your case is a bit different. I've got an email headed your way with some more instructions.

Re: Have paid for Premium but still only get the free version

rhylan — Wed, 04 Apr 2012 14:31:42 GMT

Thanks for that, it's all working now. Cheers 🙂

Re: Have paid for Premium but still only get the free version

Erik2024 — Mon, 27 Aug 2012 20:42:26 GMT

I'm having the same problem! i've uninstallled it and i've shut down my phone! What else is there to do>!

Re: Have paid for Premium but still only get the free version

meahtenoha — Tue, 28 Aug 2012 15:37:11 GMT

Hi Erik2024 - Yesterday our servers were just being a bit slow in upgrading accounts to Premium. Everything should be working as normal now.

Please do a quick sign out/ sign in if you haven't already. If you're then still having problems please let us know.

Re: Have paid for Premium but still only get the free version

ronyronron — Thu, 30 Aug 2012 01:45:23 GMT

Hi Meredith,

I am also experiencing this problem. I was a "free" user who had the 48hr mobile trial. I have since upgraded to Premium via the Spotify website. My account details page verifies I am a premium user, however this is not registering on my mobile device.

All tracks are still greyed out stating "this track is only available to premium users".

EDIT: I have tried everything from uninstalling/installing the app, re-logging in, changing my facebook password and still to no avail.

Cheers,

Ron.

Re: Have paid for Premium but still only get the free version

mcclu100 — Thu, 30 Aug 2012 01:56:24 GMT

I'm having this same issue. After the 48 hours updated to premium and when I try to play a song it asks me to upgrade to premium. I have uninstalled the app and re-installed, shut down the app and signed back in...help

Re: Problems with upgrading on premium

bennyspotify — Thu, 30 Aug 2012 02:16:05 GMT

I've got the same issue. Account page says I have an active premium account, Android app claims I need a premium account to play songs.

Re: Have paid for Premium but still only get the free version

MrFrustrated — Thu, 30 Aug 2012 05:28:47 GMT

can you please help me. I have been having the same issues as many I think and currently experiencing. Android app wont work to listen to on demand tracks

username :1245947217

Re: Have paid for Premium but still only get the free version

meahtenoha — Thu, 30 Aug 2012 16:45:44 GMT

Hi everyone- Things should be up and running for you now.

Please do a quick sign out/ sign in. If you're still having any trouble let me know.

Re: Problems with upgrading on premium

karmyk21 — Mon, 10 Sep 2012 17:25:24 GMT

I have this problem too.

Just downloaded spotify and bought Premium... but the app still say I'm using Free. Afraid I've upgraded twice now...

Fix this for me, Spotify!

Re: Have paid for Premium but still only get the free version

patrykmichael — Mon, 10 Sep 2012 23:09:47 GMT

I am having this issue. any help would be appreciated. tried everything i can think of.

Thank you

Re: Have paid for Premium but still only get the free version

itsjustabby — Mon, 10 Sep 2012 23:14:54 GMT

I upgraded to premium because I needed to play a specific playlist off my phone for an event. Its shows i'm premium on the website but not my phone so it won't let me access the playlist. I need this fixed asap!

cant use my premium!

ebrall — Tue, 11 Sep 2012 02:12:01 GMT

I purchased premium today, and got a receipt. After purchasing it I downloaded the Spotify app and logged in. It recognizes my account and shows my playlists. However, when I try to play then it tells me that I do not have a premium account and cannot play on mobile. Help!?