topic Android Auto Radio Stations in Android

Android Auto Radio Stations

user-removed — Mon, 17 Jul 2017 17:36:09 GMT

I currently have 2 Fords with SYNC 3 (2017 Fusion Sport and 2017 Explorer Sport) in which I use Andriod Auto (AA) every time I'm in them from my S8+. This issue also dates back to when I first got my Fusion (late 2016) and was useing my S7 Edge. When I use the AA interface to play music if I select Radio no stations will often show up (like maybe once in 10 trips it will populate). I can tap Genre Stations but then its a blank list. Lately if I was listening to something on Spotify and I tap Radio then My Mixes (or maybe it says My Stations?) the car would switch back to FM like Spotify crashed. I then have to disconnect my phone from the car (because you cant do anything on the phone while its running AA) and Force Stop Spotify. Then I can plug it back in and use Spotify again. But if I try to select my stations again it will do the same thing. As a work around I have either started the station on my phone before connecting it to the car or listen to playlists instead. But I'm tired of doing this now. I thought maybe it was something with my phone, but then I got a new one with the same issue. Then I thought it might be something with the car but then my wife got a new one and I am still having this issue. Is this something that other have experienced?

Re: Android Auto Radio Stations

fletch8527 — Wed, 06 Sep 2017 03:19:04 GMT

Just wanted to update the community that after almost 50 days and 3 test account later my issue was never resolved. I was supposed to hear back from the technical department (not just customer service) and after repeated requests for an update I decided to cancel my premium membership and switch to Google Play Music. I can't reply to my other post as they have closed it.

Re: Android Auto Radio Stations

fletch8527 — Wed, 06 Sep 2017 11:20:35 GMT

I do wish to point out that Spotify Customer Service was easy to work with and I can tell that they tried all that they could to assist with the issue. It seems that their Technical Department is a bit lacking when it comes to communicating with the customer but Customer Service was very responsive.