topic ACCOUNT HACKED - Need help in Android

ACCOUNT HACKED - Need help

imran7 — Thu, 20 Jul 2017 21:15:26 GMT

Hi - Need someone's help from Spotify ASAP. I received an email this morning that my email address associated with my Spotify Premium account has been changed. I now can't get into my account since the email and pw was changed. I have created a new account to post this. I emailed (twice) spotify support account-details-changed@spotify.com but no one has replied. I can't find a help number to call.

Please help asap. Appreciated

email: imran7@gmail.com

account: imran7567

Thanks,

Imran

Re: ACCOUNT HACKED - Need help

Jacob — Thu, 20 Jul 2017 21:17:11 GMT

Hey @imran7, welcome to the Spotify Community!

All you need to do is get in contact with Spotify support and their Accounts team can take a look backstage. The easiest way to contact them is by messaging SpotifyCares on Facebook or Twitter. They usually respond within 48 hours!

Please let me know if you need help with anything else 🙂

Re: ACCOUNT HACKED - Need help

imran7 — Thu, 20 Jul 2017 21:24:14 GMT

Thanks for your response Jacob. I've already tweeted at SpotifyCares and haven't heard back yet. I will try to message them on Facebook as well.