topic Re: Won't download when connected to wifi in Android

Won't download when connected to wifi

agar041 — Mon, 29 May 2017 19:48:18 GMT

Hi I cannot download songs when connected to wifi. It displays the message "go to settings to download using cellular" I am definitely wifi connected and have experimented with turning the cellular download option on and off and turning mobile data on and off, neither chsnges anything. If I completely remove the app and reinstall it works briefly. Sometimes a log in and log out will do it. Surely this is not the norm?
Also if I go to all songs and swipe download to off mode, and then back to on many songs loose the green download indicator, and can't be downloaded again until the app is re-installed.

Re: Won't download when connected to wifi

spotifydaniel — Mon, 29 May 2017 22:54:04 GMT

Yeah, same problem, only it dosen't download my Local Files that I have on my playlist AND on the same network and it doesn't work.

Re: Won't download when connected to wifi

Joe — Mon, 29 May 2017 22:59:34 GMT

@spotifydaniel your issue is nothing to do with the OP's post so stop trying to hijack this thread. There are plenty of threads concerning local files with solutions - that's what the search bar is for.

Re: Won't download when connected to wifi

spotifydaniel — Mon, 29 May 2017 23:00:59 GMT

Um... wasn't trying to hijack his thread.

Re: Won't download when connected to wifi

Joe — Mon, 29 May 2017 23:01:48 GMT

Hi @agar041. All I can think of is that the router or modem is blocking access to the spotify server or blocking the ports used for downloading. Are you using your home network?

Re: Won't download when connected to wifi

joss70bv — Tue, 30 May 2017 10:26:52 GMT

I've been having this problem on my s7 for the last few weeks, regardless of what wifi network i've connected to. The only thing that fixes it is closing the app (making sure it's not running in the background) and turning off the wifi on the phone. Then, open the Spotify app again and turn the wifi back on. It's not router related. I'm a network admin and I've checked the routers in question. I think it's something to do with the fact that my spotify subscription is connected to my cellular account.... but that's a guess.

Re: Won't download when connected to wifi

agar041 — Tue, 30 May 2017 10:43:16 GMT

Hi Joe I mainly use my home router and there is no blocking on that. I have also checked on 2 other routers and the same problem. Also doesn't explain when I shift the download to off then on and songs dissapear. Very odd.

Re: Won't download when connected to wifi

agar041 — Tue, 30 May 2017 10:46:07 GMT

Hi @Joss70bv mine is also an S7 and this problem began around a month ago likely with the last major software update now I think about it. My account is not linked to the phone so if your problem is the same we can probably exclude that.

Re: Won't download when connected to wifi

Joe — Tue, 30 May 2017 18:14:37 GMT

Turning off the download switch will always "undownload" the music - it's the way they designed it to work. Have you always had this problem or did it start recently, maybe after installing a third party app maybe?

Could you go to this web site using a device connected to your home wifi and let me know what country it reports please?

Re: Won't download when connected to wifi

agar041 — Fri, 02 Jun 2017 08:46:54 GMT

Hi it shows New Zealand which is correct.

Re: Won't download when connected to wifi

Aldris247 — Thu, 20 Jul 2017 09:30:43 GMT

Same problem. Just started today; it was actually halfway through downloading an album when it stopped for this reason.

Re: Won't download when connected to wifi

smess1210 — Wed, 26 Jul 2017 15:08:55 GMT

This same problem started for me over the weekend, coinciding with an android update to my galaxy s7.
Won't download at all on my home network, downloads very slowly (4 songs per hour) on my work network.
I have deleted android system cache, un/re-installed the app several times, logged out of all my devices, WiFi on/off, 4g on/off etc, etc......
Any thoughts?

Re: Won't download when connected to wifi

smess1210 — Wed, 26 Jul 2017 18:50:51 GMT

Ok, this seems to be an issue with my Spotify account, just logged in on my iPad and songs won't download on there either.......

Re: Won't download when connected to wifi

user-removed — Fri, 28 Jul 2017 13:59:09 GMT

"Spotify is offline"

go to settings>playback and check that you haven't accidentally switched "Offline" on. that's what i did.

Re: Won't download when connected to wifi

mark-103 — Tue, 01 Aug 2017 18:53:26 GMT

I've also been the route with this on my Galaxy S7. Songs won't download on my home network.. either channel. But if I go down the street to Panera.. they download as they should. Walk back to my network.. the phone connects to the wifi.. but no download. I don't really need to spend an hour and a half in Panera.

Re: Won't download when connected to wifi

smess1210 — Tue, 01 Aug 2017 19:30:11 GMT

Figured my problem out.......
Spotify needed an update on my desktop PC. Strange that "signing out everywhere" didn't clear it......

Re: Won't download when connected to wifi

CornyFlakes33 — Sun, 10 Sep 2017 22:25:31 GMT

Hi, i had the same issue and found a way to fix it:

1. Turn off your WIFI in the phone's settings (mobile data should also be turned off)

2. Open Spotify, you'll notice that it tells you to go online in order to download the songs

3. Turn on your WIFI through your icon bar (swiping down)

4. Wait for Spotify to refresh

After it refreshed, all my remaining songs started to download. I hope this helps 🙂

Re: Won't download when connected to wifi

Aguyonspotify — Wed, 13 Dec 2017 19:44:59 GMT

Hey buddy, not sure if you ever got this fixed or not but I had this same issue too for my galaxy note 8, and all I needed to do was allow spotify to have access to storage in "permissions" in the app settings on my phone. It worked immediately and the songs started downloading.

Re: Won't download when connected to wifi

tioguerra — Tue, 23 Jan 2018 09:42:37 GMT

Thank you very much. I had the same problem and this workaround temporarily solved the issue.

Re: Won't download when connected to wifi

draksid — Sun, 04 Feb 2018 18:43:49 GMT

I just fixed this by closing spotify on my PC and resetting my phone. Downloaded 2 full playlists on wifi no problem after.