topic Re: Playlists gone. in Android

Playlists gone.

Corina1989 — Sun, 06 Aug 2017 12:39:27 GMT

Hi.
I have just purchased a new android phone. I have just downloaded Spotify on to my phone but all my playlists are gone. Is there anyway to get them back? Also I had to sign up for premium again. Is it going to charge me for my old account and the one I just signed up for?
Thanks

Re: Playlists gone.

Joe — Sun, 06 Aug 2017 13:46:57 GMT

It sounds like you managed to create a new account instead of logging into your existing one so yes, you will be charged twice. I suggest you contact spotify using the contact form and they should be able to help sort this out.

Re: Playlists gone.

Corina1989 — Sun, 06 Aug 2017 13:51:53 GMT

Hi.

I did use my original log in but so be it.
Thank you.

Re: Playlists gone.

kynesthetic — Mon, 07 Aug 2017 17:34:26 GMT

That's odd. I don't the reason behind this, but I would email support@spotify.com and you should also be able to restore your playlists in the settings.