topic Re: Account hacked and playlists deleted in Android

Account hacked and playlists deleted

Andycurry — Tue, 29 Aug 2017 20:52:43 GMT

Somebody has hacked my Spotify account...no idea how this cod have happened. They deleted all my playlists, is there anyway to restore them?

Re: Account hacked and playlists deleted

Joe — Tue, 29 Aug 2017 21:45:06 GMT

Before you start panicking, is everything missing inluding music you saved to your library? If so, it's possible you logged in using the wrong credentials (user name instead of logging in with facebook or the other way around) and created a new empty account. Try logging out then back in to see if this is the case.

Re: Account hacked and playlists deleted

Stefandb — Wed, 30 Aug 2017 00:48:10 GMT

This just happened to me aswell, no idea how though. I was able to restore the deleted playlists here. https://www.spotify.com/is/account/recover-playlists/

Weirdly someone had made a playlist of some ''artist'' named Alrima who's french. pretty strange..

Re: Account hacked and playlists deleted

Andycurry — Wed, 30 Aug 2017 05:54:35 GMT

Hi joe,

I don't have a Facebook account, somebody using a device calls karims's iPhone was accessing my account and playing music the same time as me.

He was playing songs like 'who are you ' by the who and created an empty playlist called 'who the f@&£ are you this is my account'!!!!

I can't remember how long I've had spotify but maybe playlists from 3-4 years have all gone. If you're able to restore them it would be great.

Thanks

Andy

Re: Account hacked and playlists deleted

Andycurry — Wed, 30 Aug 2017 06:06:35 GMT

Thanks, though that link was 404 not found.

Re: Account hacked and playlists deleted

Joe — Wed, 30 Aug 2017 20:37:40 GMT

Hey @Andycurry. Get in touch with support here and they'll sort this out. While you/re waiting, try these steps:

Change your password on this page.

Then hit the "sign out everywhere" button.

Once you log back in, see if you can recover your playlists here.

Re: Account hacked and playlists deleted

Andycurry — Thu, 31 Aug 2017 10:22:34 GMT

Thanks Joe