topic Re: Saving in sd in Android

Saving in sd

Marcolt231 — Tue, 03 Jan 2017 19:26:42 GMT

I cant save my songs in the sd card. It saves in my cellphone and i dont have more space. I dont know where is the option For choose where to save them

Re: Saving in sd

Joe — Tue, 03 Jan 2017 20:41:11 GMT

It should be at the bottom of the settings screen as shown here.

Re: Saving in sd

MatthewPorteous — Sat, 16 Sep 2017 18:56:12 GMT

its not there for me

Re: Saving in sd

betablue42 — Sat, 16 Sep 2017 19:28:52 GMT

Hi Matthew, do u see Storage option ok in Settings? If so when you tap it do you only see Device Storage and is Device Storage ticked? Couple of other quick questions. What Android are you on and is your Sd card used by other Apps (e.g. Photos) and does it have plenty room. Post back this quick stuff and we'll go from there mate.

Re: Saving in sd

MatthewPorteous — Sat, 16 Sep 2017 19:54:48 GMT

there is no storage setting, my sd card is practically empty and i am on version 5.1.1 of android

Re: Saving in sd

betablue42 — Sat, 16 Sep 2017 20:06:12 GMT

Lollipop can be fiddly with sd card but we'll get it working. Firstly please try updating Spotify to most recent version. Once done log out completely on your device, log back in and look for the option. If that doesn't work go for a reinstall but try the update first and let me know

Re: Saving in sd

betablue42 — Sat, 16 Sep 2017 20:16:19 GMT

Silly question, you have Spotify Premium right?

Re: Saving in sd

MatthewPorteous — Sat, 16 Sep 2017 20:17:37 GMT

neither work

Re: Saving in sd

MatthewPorteous — Sat, 16 Sep 2017 20:21:53 GMT

yeah

Re: Saving in sd

betablue42 — Sat, 16 Sep 2017 20:27:09 GMT

Now try Settings/Apps/Spotify/permissions and enable Storage. I'm a bit uncertain how exactly this looks in Android 5. If you get to enable it, power your phone off and back on, log out of Spotify, force stop the app, tap it again and logbook in

Re: Saving in sd

MatthewPorteous — Sat, 16 Sep 2017 20:41:41 GMT

apperently my version of android does not allow the access to app permisions

Re: Saving in sd

betablue42 — Sat, 16 Sep 2017 20:47:09 GMT

Good point, that came with Marshmallow. Still; the real puzzle is in your Spotify options. When you page down the options, past where it says Support, do you get to see Other? If so what is the first option under Other. Is it Delete Cache and Saved Data?

Re: Saving in sd

MatthewPorteous — Sat, 16 Sep 2017 20:51:02 GMT

yes

Re: Saving in sd

betablue42 — Sat, 16 Sep 2017 20:56:55 GMT

Are u able to access a file manager and see if android/data on sdcard1 has a subfolder called com.spotify.music please? Also are there subfolder beneath it? If so delete cache and Saved Data (big step, up to you :)) and log out and back in. Look for the Storage option. Let me know

Re: Saving in sd

MatthewPorteous — Sat, 16 Sep 2017 21:03:04 GMT

it isnt working but thanks anyway

Re: Saving in sd

betablue42 — Sat, 16 Sep 2017 21:05:38 GMT

Aww Matthew, sorry we had no success, have a look at search posts which might help, best wishes.

Re: Saving in sd

Joe — Sun, 17 Sep 2017 00:57:32 GMT

Before you give up, try this.

Eject and remove the SD card
Reinstall spotify following all the steps here
Insert the SD card
Check that there is at least 1GB more space on your SD card than in internal storage. Delete some stuff from the SD card, if necessary.
Download a couple of songs at extreme quality
Use a file manager to check that spotify has created a folder "com.spotify.music" in the android/data folder on your SD card. If it has, your music will be stored there.

If these steps don't work, please post details of your device as there are known issues with some android devices for which there is a workaround.