topic Re: Spotify keeps putting Transformer Prime in offline mode in Android

Spotify keeps putting Transformer Prime in offline mode

kenuck21 — Fri, 16 Mar 2012 23:46:43 GMT

Hi,

New premium account holder. I have a Transformer Prime tablet. Even with a full wifi network signal Spotify starts in online mode then rapidly keeps moving between offline and online mode...eventually remaining in offline mode. This has happended at several different wifi networks. I have re-downloaded twice with the same result. You tube shows some firewall solutions...but not for the Transformer Prime.

Love the app but not so much if this persists...any possible solutions? Thanks...

Re: Spotify keeps putting Transformer Prime in offline mode

Geirte — Sun, 18 Mar 2012 22:08:25 GMT

Looking forward to see if you get any answers, because I experience exactly the same problem on my transformer prime.

Re: Spotify keeps putting Transformer Prime in offline mode

kenuck21 — Mon, 19 Mar 2012 00:26:07 GMT

Haven't heard yet...hope too soon...anyone out there with some suggestions other than the standard download app again/cahe your playlists/try a different networ...frustrating part is...it worked for an hour last night and then not today...or at another network that had full signal...

Re: Spotify keeps putting Transformer Prime in offline mode

Geirte — Mon, 19 Mar 2012 00:36:13 GMT

Search for "in offline mode" in here, and you'll see there's a lot more people out there with the same problem.

...but no solutions yet.

Re: Spotify keeps putting Transformer Prime in offline mode

T-Bear — Mon, 19 Mar 2012 10:14:57 GMT

Same over here, my TF Prime has the same error, only way to get a offline Playlist:

I remove spotifiy, install it again, download a playlist and can listen to it.

But, if they don't fix it within the next Month, i'll delete it completly.

Greetings

Patrick

Re: Spotify keeps putting Transformer Prime in offline mode

kenuck21 — Mon, 19 Mar 2012 14:30:50 GMT

Thanks...I read the "in offline mode" string...just trying to get someone to provide a different perspective..I also agree with the "give it a month" approach...ready to turn a bunch of other computer nephytes on to this...but reluctant given lack of respnse/solution...best of luck...

Re: Spotify keeps putting Transformer Prime in offline mode

Jikan_Hinotori — Mon, 19 Mar 2012 22:15:57 GMT

Running into the same issue here TFP 4.0.3 ICS Stock. Keeps Force Closing even after uninstall/reinstall. When it does load shows Offline Mode. Any solutions?

Re: Spotify keeps putting Transformer Prime in offline mode

pajaropicante — Tue, 20 Mar 2012 09:03:15 GMT

I have the same problem...

Spotify start onLine, and 3 secons later.... offLine. and like this all the time..

I'm Paying 10 € each months for that?

Please.... stop working over the stupid integration with FACEBOOK and solve really importants BUGS.

Thanks

Re: Spotify keeps putting Transformer Prime in offline mode

kenuck21 — Tue, 20 Mar 2012 15:05:11 GMT

Interesting...in less than a day or so we have 5 frustrated Prime owners...almost all new members of Spottify. I read somewhere that less than 2% of customers of a product/app use forums (first time for me)...nothing wrong with it...actually appreciating the back and forth...but just not adopted by the massess.

That said...since the Prime is essentailly out of stock everywhere (go to nowinstock.net to see that every major retailer has it on back order). Asus sales are through the roof (at least in the US) and everytime someone buys a Prime, hears about Spotify from a referral (as I did on a plane) and has this issues...not very prudent economies of scale.

My orignal post was a few days back and still no response from Spotify...even to say "wait...we'll work it out...be patient"..I understand resource allocation to answering posts....but if I'm not mistaken this is a Spotify sponsored forum?

Still the concept is the only thing really challenging I-tunes...I'll wati a little while...but am not recommending it to anyone until I can take full advantage of the app.

Re: Spotify keeps putting Transformer Prime in offline mode

Lilion — Wed, 21 Mar 2012 06:30:07 GMT

Same thing here with xoom on 4.0.3 ICS.

This is annoying to pay 10€ to only get a Desktop application working let's say... properly.

Re: Spotify keeps putting Transformer Prime in offline mode

ggfl_empire — Wed, 21 Mar 2012 09:08:28 GMT

I have the same problem with my Galaxy tab 10.1. I contacted customer support and they asked me to change the password on my account and try again... Needless to say, that didn't work at all.

The only way to overcome this is to do as the former poster here said, uinstall the whole thing and install it again, sync all your songs and then it will work untill you press the "Manage offline playlist" then it will go start flashing "offline" "Online" and eventually end up in "You are offline" If you want to add one more song after this, uinstall the whole thing and start over.

I really think that when you sell such a big product like spotify with a monthly fee this kind of error should be found by the beta testers and removed immediately, and when this didn't happend, when you see how many thats experiencing this error, they should stay up all night trying to fix this so that the paying customers got what they payed for, a working app!

-Kjetil

Re: Spotify keeps putting Transformer Prime in offline mode

Calibrae — Wed, 21 Mar 2012 11:18:39 GMT

Check my topic above http://community.spotify.com/t5/Mobile-Android/Last-client-update-was-november-2011/td-p/16175

Different approaches, same problem.

Re: Spotify keeps putting Transformer Prime in offline mode

thinny — Wed, 21 Mar 2012 13:43:54 GMT

Reporting for duty.

TF Prime that does the online -> offline -> online -> offline.......

Have managed to sync a few playlists.

Re: Spotify keeps putting Transformer Prime in offline mode

WhipeOut — Mon, 26 Mar 2012 20:18:27 GMT

Any progress here?
Same thing. Tried removing all traces of spotify on my Prime, but no luck. Running 4.0.3.
My Gallaxy S2 is also running 4.0.3, but no issues there.
What's going on?

Re: Spotify keeps putting Transformer Prime in offline mode

cf — Tue, 27 Mar 2012 01:55:24 GMT

Yup same problem here. Otherwise i think the concept is great and i listen to it at work but..... problems = lost subscribers. Is it me or is android the under dog for everything tablet. At least hulu replied that they were working on it..? Hint hint spotify. ( transformer prime )

Re: Spotify keeps putting Transformer Prime in offline mode

Calibrae — Tue, 27 Mar 2012 07:03:30 GMT

I thought about something yesterday, have you try running Spotify on the other display mode for tablet screens?

Because I myself use ICS on my (old) nexus one. And spotify runs like an Average Joe on a vicodin high, but it runs. And when online, it stays online.

Re: Spotify keeps putting Transformer Prime in offline mode

WhipeOut — Tue, 27 Mar 2012 07:06:43 GMT

both my Prime and Gallaxy S2 is running 4.0.3 - No issue on the Gallaxy - only on the Prime.
Tried to remove all my spotify installations yesterday, but no difference...

Re: Spotify keeps putting Transformer Prime in offline mode

hardloff — Thu, 29 Mar 2012 14:08:27 GMT

I have the exact same problem with my iPhone 3Gs! I have tried deleting the app entirely from my phone several times, and it still wouldn't work! It doesn't even work with my mobile internet...

Extremely annoying!

Re: Spotify keeps putting Transformer Prime in offline mode

egron9000 — Fri, 30 Mar 2012 12:13:47 GMT

Same gear same 4.0.3 on both devices and Prime just can't get online.

Also I get this "Discover Great Music With Your Friends" popup that no matter what I choose it never goes away and sometimes I have to restart the app because once that thing pops up I can't ever get back to the 5 offline playlists I managed to setup before the perma-offline status thing started up.

Re: Spotify keeps putting Transformer Prime in offline mode

David — Fri, 30 Mar 2012 12:39:25 GMT

Hello.

Sadly, the Transformer and later versions of the Galaxy Tab (the 10.1 and ones running on Honeycomb) are not supported by Spotify at the moment - You can see a list of supported devices right here.

It's a very popular request, however, and there are some threads over on Ideas board relating to this. Our Android team are looking into supporting tablets specifically in the future. I'll try and keep everyone updated.