topic Re: Spotify clearing offline playlists? in Android

Spotify clearing offline playlists?

fonzman — Fri, 27 Oct 2017 19:47:25 GMT

Has this happened to anyone before? A message came up saying I exceeded my device limit (I hadn't) and that the app was clearing the data off my phone* (It didn't do that either it just desynced the app from my sd card or something),

I don't have a cap so I can redownload but for some people this must be a disaster.

Re: Spotify clearing offline playlists?

Leonardo — Fri, 27 Oct 2017 21:37:59 GMT

Hi @fonzman!

Sorry to hear that. Check out the steps under “Downloads unexpectedly removed” here. They should help with this.

Could you also let us know if this happens only with your downloaded albums/tracks or also with your downloaded playlists?

Keep us posted.

Re: Spotify clearing offline playlists?

fonzman — Sat, 28 Oct 2017 19:46:06 GMT

Could you also let us know if this happens only with your downloaded albums/tracks or also with your downloaded playlists?

I only had playlists.

Today all my saved music was removed, I can't find any of it. Is there something wrong with the app?