topic Re: I got charge for nothing in Android

I got charge for nothing

user-removed — Mon, 30 Oct 2017 04:57:58 GMT

After I finish the registration as premium member. The page doesn't send me any notification.

I think, my premium doesn't active yet, because I can't play music without shuffle it. But, after one month I get charge on my credit card. I pay for nothing. Please help me to unsucribe premium. Because my account status is not premium

Re: I got charge for nothing

jsannn — Mon, 30 Oct 2017 08:32:14 GMT

Hello @user-removed

Sounds to me like you created a secound account by accident and you are paying premium on different one.

Hello, there are few things you can try:

Check your subscription page. Your status should be Premium.

If it says Free, check the receipt Spotify send to your email inbox. Make sure you're signing in with the username on that receipt. If the username on your receipt is a 10 digit number, please sign in with your Facebook login details.

If you've tried all the steps above, please click here. It will then take you through a survey to point you in the right direction

Re: I got charge for nothing

user-removed — Fri, 24 Nov 2017 12:39:30 GMT

Hi. Thanks for your respon, I done the step you told me before and I can't
see my subcription status as premium. When I try to login from fb account (
because as you said, I have 10 digit number in my receipt.
Can you please help me out here. The problem is I am forget my first
premium account id