topic Re: Samsung Infuse: Spotify always offline in Android

Samsung Infuse: Spotify always offline

Devinomatic — Mon, 15 Oct 2012 15:36:55 GMT

I am a Plus subscriber, and I cannot listen to the radio on my phone. WiFi and 4G are working fine, but Spotify decided one day to go offline and stay offline forever. Clearing cache, install and uninstall, changing password, and all settings didn't help. Does anyone else have any solution?

Re: Samsung Infuse: Spotify always offline

neo-x — Mon, 15 Oct 2012 15:38:44 GMT

Have you tried setting it to offline mode and then remove it from the offline mode.

Re: Samsung Infuse: Spotify always offline

Devinomatic — Mon, 15 Oct 2012 15:40:29 GMT

You betcha!

Re: Samsung Infuse: Spotify always offline

neo-x — Mon, 15 Oct 2012 16:25:14 GMT

You have a premium subscription
You have tried syncing playlists offline (download)

When you tried uninstalling and reinstalling, did you check your sd card and other locations signs of spotify via file browser and deleting them if seen.

You could try installing an older version of the app and see if it works.

http://community.spotify.com/t5/Mobile-Android/REQUEST-Previous-version-of-the-client-APK/m-p/79997#M4161

There is my collection.

Re: Samsung Infuse: Spotify always offline

Devinomatic — Mon, 15 Oct 2012 16:36:55 GMT

Thanks for the advice! I tried all of those things as well, and still no luck. I suppose I'll just patiently wait for the next update!

Re: Samsung Infuse: Spotify always offline

neo-x — Mon, 15 Oct 2012 16:44:07 GMT

Did you try a clean install as in factory reset the device / format usb storage / remove sd card and then install spotify as the first app to install.

This does sound odd as a problem.

Re: Samsung Infuse: Spotify always offline

DJRuffRyd — Mon, 15 Oct 2012 17:15:57 GMT

I have the EXACT same issue with my Samsung Nexus. Everything Devinomatic said is happening to me. What's up, Spotify?!

Re: Samsung Infuse: Spotify always offline

Liam — Mon, 15 Oct 2012 18:14:04 GMT

Hi,

Please factory reset the device. If you have a recovery, backup (in case it doesn't help, so you can get your data back).

If that doesn't work, then make sure background data is enabled, and not restricted.

Re: Samsung Infuse: Spotify always offline

wolfmanbass — Mon, 15 Oct 2012 18:38:17 GMT

You should't have to factory reset a device to get an app to work. That just rediculous.

Re: Samsung Infuse: Spotify always offline

DJRuffRyd — Mon, 15 Oct 2012 19:57:36 GMT

I agree with wolfmanbass. I shouldn't have to reset my phone for a music app. I would rather cancel and find another service. I hope you guys figure this out soon and send an update if that's what it needs.

Spotify charges more a month than Netflix...and they stream movies and TV shows to my phone. *sigh*

Re: Samsung Infuse: Spotify always offline

Rocio — Tue, 16 Oct 2012 09:36:46 GMT

Hello folks, welcome to the Community!

@Devinomatic: I just checked your account and you have the Unlimited version of Spotify. If you want to listen to music on your phone you need to upgrade to Premium, check our differents products here, thanks! 😉

@DJRuffRyd: you are already a Premium user, have you tried with another network? give it a go and come back to us if you can´t enjoy the full mobile experience.

Thank you all for being there 🙂