topic Re: VPN not working when logging in in Android

VPN not working when logging in

Cloudymagic — Mon, 20 Nov 2017 15:24:09 GMT

I don't live where Spotify has officially released yet, so I use Tunnelbear VPN when logging into spotify.

Normally I would log in through my facebook account, with my VPN on.

I always ensure that my location's set to Canada, where I first got my account.

I have this problem on my android phone and windows pc.

It just keeps saying "enjoying your trip? Your 14 day trial has expired, get premium".

I had this account for 3 years now, I'm devastated now that I won't be able to access the playlist that I had for so long.

Anybody know what's going on? Please help

Re: VPN not working when logging in

Leonardo — Thu, 23 Nov 2017 02:06:29 GMT

Hey @Cloudymagic!

Welcome to the Spotify Community.

It seems that Spotify at some point recognized that your real IP was not from Canada and is advising you that you're connecting from outside your country. Spotify does not officially support VPN, but we hope to be in your country as soon as we can! We're launching regularly in countries around the world. Sign up here to be first to hear.

Cheers!

Re: VPN not working when logging in

QKDT — Mon, 27 Nov 2017 10:33:40 GMT

Hey, log in on your phone and sign in. then sign in on your machine.

worked for me

good luck!

Re: VPN not working when logging in

Cloudymagic — Tue, 28 Nov 2017 15:13:26 GMT

Which VPN are you using? I think I should switch mine now.

Re: VPN not working when logging in

QKDT — Tue, 28 Nov 2017 15:54:12 GMT

I'm still using TunnleBear - I thought spotify caught on but it for some reason my account just wanted to sign in on my mobile. After that I was able to log into spotify on my pc.
I can assist if you want?? You have iPhone or Android ??

Re: VPN not working when logging in

Cloudymagic — Wed, 29 Nov 2017 00:40:06 GMT

I tried logging in both through Windows pc and my Android phone. None works.

I log in through facebook, maybe this is how Spotify has figured out where I am???