article Ongoing Issues Review: August 2025 in Community Blog

article Ongoing Issues Review: August 2025 in Community Blog https://community.spotify.com/t5/Community-Blog/Ongoing-Issues-Review-August-2025/ba-p/7105554 <P> </P> <P class="lia-align-justify"><SPAN>Welcome to this month's<STRONG> Ongoing Issues Review</STRONG> where we keep you in the loop about some of the most trending ongoing issues reported here in the Spotify Community. This is where we share updates from behind the scenes and let you know what has been fixed, what we’re tracking, what we need your help with, and where things stand. You can check the full Ongoing Issue section <A href="https://community.spotify.com/t5/Ongoing-Issues/idb-p/ongoing_issues" target="_blank" rel="noopener">here</A>.</SPAN></P> <P> </P> <P> </P> <P> </P> <H1>FIXED</H1> <P> </P> <P><STRONG>1. <A class="in-cell-link" href="https://community.spotify.com/t5/Android/Version-593-auto-starts-dolby-equalizer/m-p/6921751#M219226" target="_blank" rel="noopener">Spotify auto-enables Dolby Atmos on Android</A> </STRONG><BR />The original issue here has been fixed! If you're experiencing anything similar to this, make sure to let us know in the Help boards! </P> <P> </P> <P><STRONG>2. <A class="in-cell-link" href="https://community.spotify.com/t5/Ongoing-Issues/Student-Verification-Link-not-Working/idi-p/7075504#U7075504" target="_blank" rel="noopener">Student Verification Link not Working</A></STRONG><BR />We can confirm that this should now be fixed! If you're still having trouble, make sure to post a new thread in the relevant Help board <A class="ghq-Link ghq-is-readonly" tabindex="0" role="link" href="https://community.spotify.com/t5/Help/ct-p/Help" target="_blank" rel="noopener" data-testid="editor-element-link" data-ghq-card-content-type="link" data-slate-node="element" data-slate-inline="true" data-is-current-card="false">here</A>.</P> <P> </P> <P><STRONG>3. <A class="in-cell-link" href="https://community.spotify.com/t5/Ongoing-Issues/Users-unable-to-log-in-on-iOS-devices/idi-p/7068372#M151020" target="_blank" rel="noopener">Some users unable to log in on iOS devices</A></STRONG></P> <P>Our tech folks confirmed this was fixed! With no new comments in the thread, we're assuming it's all good for everyone now! </P> <P> </P> <P data-unlink="true"><STRONG>4. <A class="in-cell-link" href="https://community.spotify.com/t5/Spotify-for-Developers/Possible-to-publish-app-using-only-Spotify-SDK-App-Remote/td-p/7043246" target="_blank" rel="noopener">Possible to publish app using only Spotify SDK App</A></STRONG></P> <P>An inquiry regarding the Web API that was recently resolved!</P> <P> </P> <P><STRONG>5. <A class="in-cell-link" href="https://community.spotify.com/t5/iOS-iPhone-iPad/iPad-UI-Update-Wide-Playlist-view-and-some-songs-shifted-to-the/m-p/7049795#M172996" target="_blank" rel="noopener">iPad UI Update: Wide Playlist view and some songs shifted to the middle in Landscape mode</A></STRONG></P> <P>There was an UI issue which was making some songs in the lists appear way more centered than the rest. No new comments in the thread since this got resolved.</P> <P> </P> <P><STRONG>6. <A class="in-cell-link" href="https://community.spotify.com/t5/Your-Library/Liked-songs-playlist-isn-t-updating-across-different-platforms/m-p/6873694" target="_blank" rel="noopener">Liked songs playlist isn't updating across different platforms</A></STRONG></P> <P>We have a workaround for this one! Follow the steps in case you stumble across this issue <span class="lia-unicode-emoji" title=":slightly_smiling_face:">🙂</span></P> <P> </P> <P><STRONG>7. <A class="in-cell-link" href="https://community.spotify.com/t5/Ongoing-Issues/Downtime-14th-Aug-Creators-unable-to-log-in-on-the-web/idi-p/7089881" target="_blank" rel="noopener">Downtime 14th Aug: Creators unable to log in on the web</A></STRONG></P> <P>On the 14th of August some of you may have experienced troubles with the login button and being looped back to the same page. We’re happy to say that this should now be fixed! If you're still having trouble, please <A href="https://support.spotify.com/creators/contact-spotify-anonymous/" target="_self" rel="nofollow noopener noreferrer">reach out to our colleagues at Creator Support</A>.</P> <P> </P> <P> </P> <H1>NOT RIGHT NOW</H1> <P> </P> <P><STRONG>8. <A class="in-cell-link" href="https://community.spotify.com/t5/Other-Podcasts-Partners-etc/Unplayed-filter-showing-episodes-in-progress/m-p/7054941#M126129" target="_blank" rel="noopener">Unplayed filter showing episodes in progress</A></STRONG></P> <P>Fixes in regard to this are being tested and are being gradually rolled out. This is on our radar!</P> <P> </P> <P><STRONG>9. <A class="in-cell-link" href="https://community.spotify.com/t5/Other-Podcasts-Partners-etc/Skips-to-the-next-song-before-previous-is-finished-playing-on/m-p/6430905" target="_blank" rel="noopener">[PS5] Song randomly skips to next song with Spotify in background</A></STRONG></P> <P>If you spot any exact controller buttons that are causing this, let us know! <span class="lia-unicode-emoji" title=":spiral_notepad:">🗒</span></P> <P> </P> <P><STRONG>10. <A class="in-cell-link" href="https://community.spotify.com/t5/Other-Podcasts-Partners-etc/Shuffle-in-Spotify-for-Tesla-is-producing-the-same-random-order/m-p/6893790" target="_blank" rel="noopener">Shuffle in the Tesla app always shows the exact same track list</A></STRONG></P> <P>We've forwarded this to the right teams and they're aware of the behavior! Keep your apps up to date in the meantime, folks.</P> <P> </P> <P data-unlink="true"><STRONG>11. <A class="in-cell-link" href="https://community.spotify.com/t5/Android/Chevy-Equinox-EV-UI-usability-bug/m-p/6929269#M219275" target="_blank" rel="noopener">Hyperlink to album doesn't work in the car</A></STRONG></P> <P>Our tech team is still looking into this! We'll make sure to update this thread when we hear back from them and have any info to share.</P> <P> </P> <P><STRONG>12. <A class="in-cell-link" href="https://community.spotify.com/t5/iOS-iPhone-iPad/iPad-Currently-playing-controls-disappear-and-can-t-be-reopened/m-p/7063232" target="_blank" rel="noopener">iPad: Currently playing controls disappear and can't be reopened</A></STRONG><BR />On our radar! Any relevant updates about this will be posted in the thread, so feel free to subscribe to it <span class="lia-unicode-emoji" title=":pushpin:">📌</span><BR /> </P> <P><STRONG>13. <A href="https://community.spotify.com/t5/Android/HyperOs-Widget-Bug-rewind-fast-forward-buttons-missing-for/td-p/6693448" target="_self">HyperOs Widget Bug: rewind / fast forward buttons missing for podcasts </A></STRONG></P> <P>We've reported everything we got from this thread to the appropriate teams to be investigated further. We'll be sure to let you know of any developments on the topic.</P> <P> </P> <P><STRONG>14. <A class="in-cell-link" href="https://community.spotify.com/t5/Content-Questions/Songs-keep-switching-to-video-mode-when-I-only-want-to-listen-to/td-p/6056948" target="_blank" rel="noopener">Songs keep switching to video mode when I only want to listen to them</A></STRONG></P> <P>We've passed all the info you've provided us onto the appropriate team. In the meantime, make sure to keep your apps up to date to take advantage of the latest features and fixes <span class="lia-unicode-emoji" title=":wrench:">🔧</span></P> <P> </P> <P> </P> <H1>UNDER INVESTIGATION</H1> <P> </P> <P><STRONG>15. <A class="in-cell-link" href="https://community.spotify.com/t5/Other-Podcasts-Partners-etc/Playing-on-another-device-Tesla-switches-playback-to-Bluetooth/td-p/5990082" target="_blank" rel="noopener">Playing on another device - Tesla switches playback to Bluetooth</A></STRONG></P> <P>For the time being it's safe to say everything looks well here! Let us know if the Bluetooth issue persists for you on the latest Tesla firmware update 2025.26.7</P> <P> </P> <P><STRONG>16. <A href="https://community.spotify.com/t5/Ongoing-Issues/Users-on-Android-devices-can-t-play-content-in-Offline-mode/idi-p/7012899" target="_blank" rel="noopener">Users on Android devices can't play content in Offline mode</A></STRONG></P> <P>Our tech folks are currently looking into this. If you're experiencing this issue, make sure to add your vote and subscribe to the thread from the three dots menu at the top to stay tuned. </P> <P> </P> <P><STRONG>17. <A href="https://community.spotify.com/t5/Ongoing-Issues/Playback-issues-Songs-going-silent-on-Android-app/idi-p/5898161" target="_self">Playback issues: Songs going silent on Android app</A></STRONG></P> <P>Our tech team is having some difficulties pinpointing the root cause of the issue! Please take a look at the requested info and share it when you can <span class="lia-unicode-emoji" title=":handshake:">🤝</span></P> <P> </P> <P><STRONG>18. <A href="https://community.spotify.com/t5/Ongoing-Issues/Smart-Shuffle-keeps-turning-itself-on/idi-p/6214670" target="_self">Smart Shuffle keeps turning itself on</A></STRONG></P> <P>Same thing here - let us know if you experience the same thing and share the details in the thread.</P> <P> </P> <P><STRONG>19. <A href="https://community.spotify.com/t5/Ongoing-Issues/Desktop-Playback-issues-with-local-files/idi-p/7023115" target="_self">(Desktop) Playback issues with local files</A></STRONG></P> <P>Our tech folks are currently investigating this so make sure to subscribe to the thread in order to not miss out on any updates!</P> <P> </P> <P>20.<STRONG> <A class="in-cell-link" href="https://community.spotify.com/t5/Ongoing-Issues/Issues-redeeming-gift-cards/idi-p/7100096" target="_blank" rel="noopener">Issues redeeming gift cards</A></STRONG></P> <P>This is being looked into and we'll keep you posted </P> <P>In the meantime, make sure you've gone over everything that is listed <A href="https://support.spotify.com/article/gift-card-not-working/" target="_self" rel="nofollow noopener noreferrer">here</A> <span class="lia-unicode-emoji" title=":eyes:">👀</span></P> <P> </P> <P> </P> <H1>NEED MORE INFO</H1> <P> </P> <P><STRONG>21. <A href="https://community.spotify.com/t5/Other-Podcasts-Partners-etc/App-keeps-switching-to-repeat/td-p/5732633" target="_self">App keeps switching to repeat</A></STRONG></P> <P>We're still getting new reports about this, but we do need some additional details in order to forward it to our tech folks. You can find what the requested info is in the <EM style="font-family: inherit;">Top Answer</EM> in the thread, thanks! </P> <P> </P> <P><STRONG>22. <A href="https://community.spotify.com/t5/Other-Podcasts-Partners-etc/App-keeps-switching-to-repeat/td-p/5732633" target="_blank" rel="noopener">App not working/ constantly loading</A></STRONG></P> <P>If anyone is experiencing this, make sure to leave your device details in the thread (device + its OS version + its Spotify app version), alongside any additional troubleshooting you've covered (switching networks, devices, etc.) <span class="lia-unicode-emoji" title=":writing_hand:">✍️</span></P> <P> </P> <P><STRONG>23. <A href="https://community.spotify.com/t5/Other-Podcasts-Partners-etc/Daylist-that-appears-is-not-the-same-as-the-daylist-that-plays/td-p/6765554/page/2" target="_blank" rel="noopener">Daylist that appears is not the same as the daylist that plays</A></STRONG></P> <P>Let us know if this only occurs when you're using the external speakers. We'd also like to know if the daylist changes regardless of the connected device or only when a specific one is connected.</P> <P> </P> <P> </P> <H1>What if you spot an OI?</H1> <P dir="ltr"> </P> <P dir="ltr">Check our <A href="https://community.spotify.com/t5/Ongoing-Issues/idb-p/ongoing_issues" target="_self">Ongoing Issues board</A> and hit +VOTE if you’re affected — it helps us prioritize!</P> <P dir="ltr"><BR />Need quick help? Post your question in the <A href="https://community.spotify.com/t5/Help/ct-p/Help" target="_blank" rel="noopener">Help Boards</A>.</P> <P dir="ltr"><BR />Got feedback? Share it in <A href="https://community.spotify.com/t5/Live-Ideas/idb-p/ideas_live" target="_blank" rel="noopener">Ideas</A><BR /><BR /></P> <P dir="ltr">If you'd also like to see some changes before other users <A href="https://community.spotify.com/t5/Spotify-Answers/How-do-I-become-a-Spotify-Beta-tester/ta-p/4551518" target="_self" rel="nofollow noopener noreferrer noopener noreferrer">you can sign-up to join our thousands of Beta testers here</A>.</P> <P dir="ltr"> </P> <P dir="ltr"><STRONG>Until next time! <span class="lia-unicode-emoji" title=":blue_heart:">💙</span></STRONG><BR /><BR /><BR /><BR /><A href="spotify:track:5hL2t5WyC9bibNDVkhVvDx:small" target="_self">spotify:track:5hL2t5WyC9bibNDVkhVvDx</A></P> <P dir="ltr"> </P> Mon, 25 Aug 2025 10:46:42 GMT Vasil 2025-08-25T10:46:42Z Ongoing Issues Review: August 2025 https://community.spotify.com/t5/Community-Blog/Ongoing-Issues-Review-August-2025/ba-p/7105554 <P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="IssuesReveiw.png" style="width: 400px;"><img src="https://community.spotify.com/t5/image/serverpage/image-id/198954i9A67F0C55FB19F42/image-size/medium?v=v2&px=400" role="button" title="IssuesReveiw.png" alt="IssuesReveiw.png" /></span></P> Mon, 25 Aug 2025 10:46:42 GMT https://community.spotify.com/t5/Community-Blog/Ongoing-Issues-Review-August-2025/ba-p/7105554 Vasil 2025-08-25T10:46:42Z