https://community.spotify.com/t5/Community-Blog/Ongoing-Issues-Review-September-2025/ba-p/7145364 <P class="lia-align-justify"><SPAN>Welcome to this month's<STRONG>&nbsp;Ongoing Issues Review</STRONG> where we keep you in the loop about some of the most trending ongoing issues reported here in the Spotify Community. This is where we share updates from behind the scenes and let you know what has been fixed, what we’re tracking, what we need your help with, and where things stand. You can check the full Ongoing Issue section <A href="https://community.spotify.com/t5/Ongoing-Issues/idb-p/ongoing_issues" target="_blank" rel="noopener">here</A>.</SPAN></P> <P>&nbsp;</P> <P>&nbsp;</P> <H1>FIXED</H1> <P>&nbsp;</P> <P><STRONG>1.&nbsp;</STRONG><STRONG><A href="https://community.spotify.com/t5/Desktop-Windows/Buttons-in-top-right-corner-of-windows-desktop-app-have-top/m-p/7094181" target="_self">Buttons in top right corner of windows desktop app have top margin</A><BR /></STRONG></P> <P>We've made some changes to improve&nbsp;how the window controls (close, minimize, maximize) behave in the desktop app.</P> <P>&nbsp;</P> <P><STRONG>2.&nbsp;<SPAN data-sheets-root="1"><A class="in-cell-link" href="https://community.spotify.com/t5/Other-Podcasts-Partners-etc/Recently-Played-won-t-load/m-p/6530326" target="_blank" rel="noopener">Recently Played won't load</A></SPAN><BR /></STRONG></P> <P>Fixed for most users, but we're still keeping an eye out for new reports.</P> <P>&nbsp;</P> <P data-unlink="true"><STRONG>3.&nbsp;</STRONG><STRONG><SPAN data-sheets-root="1"><A class="in-cell-link" href="https://community.spotify.com/t5/Ongoing-Issues/Downtime-4th-Sept-Google-services-are-down-affecting-Spotify/idi-p/7116909" target="_blank" rel="noopener">Downtime 4th Sept: Google services are down affecting Spotify</A></SPAN><BR /></STRONG></P> <P>The teams at Google acted promptly on this one.</P> <P>&nbsp;</P> <P data-unlink="true"><STRONG><SPAN>4.&nbsp;<A class="in-cell-link" href="https://community.spotify.com/t5/Desktop-Windows/Main-Search-Bar-Issue-Windows-10/td-p/6961687" target="_blank" rel="noopener">Main Search Bar Issue: Windows 10</A></SPAN></STRONG></P> <P>This is now working as expected.</P> <P><SPAN>&nbsp;</SPAN></P> <P><STRONG>5.&nbsp;<SPAN data-sheets-root="1"><A class="in-cell-link" href="https://community.spotify.com/t5/Android/Podcast-starting-next-episode-or-ending-before-end-of-podcast/m-p/7075574#M221613" target="_blank" rel="noopener">Podcast starting next episode, or ending, before end of podcast</A></SPAN><BR /></STRONG></P> <P>Fixed!</P> <P>&nbsp;</P> <P><STRONG>6.&nbsp;</STRONG><STRONG><SPAN data-sheets-root="1"><A class="in-cell-link" href="https://community.spotify.com/t5/Premium-Student/Cannot-get-6-months-free-offer-of-Student-Premium-even-though-I/m-p/7074918#M16463" target="_blank" rel="noopener">Cannot get 6 months free offer of Student Premium even though I am eligible</A></SPAN><BR /></STRONG></P> <P>The issue is fixed, but the offer is currently not available.</P> <P>&nbsp;</P> <P><STRONG>7.&nbsp;<SPAN data-sheets-root="1"><A class="in-cell-link" href="https://community.spotify.com/t5/Desktop-Mac/MacOS-Spotify-Crashing-Immediately-on-Startup/td-p/7091821/page/2" target="_blank" rel="noopener">MacOS, Spotify Crashing Immediately on Startup</A></SPAN></STRONG></P> <P>All good now!</P> <P>&nbsp;</P> <P data-unlink="true"><STRONG>8. <SPAN data-sheets-root="1"><A class="in-cell-link" href="https://community.spotify.com/t5/Ongoing-Issues/Downtime-10-09-Web-log-in-and-other-related-services-are/idi-p/7125037" target="_blank" rel="noopener">[Downtime 10.09.] Web log in and other related services are currently down</A></SPAN></STRONG></P> <P><SPAN>This one was quickly resolved by our tech team.</SPAN></P> <P>&nbsp;</P> <P><STRONG>9.&nbsp;<SPAN data-sheets-root="1"><A class="in-cell-link" href="https://community.spotify.com/t5/Other-Podcasts-Partners-etc/Report-Content-form-is-broken/m-p/6939479#M124117" target="_blank" rel="noopener">Report Content form is broken</A></SPAN><BR /></STRONG></P> <P>The form should be working as expected now.</P> <P>&nbsp;</P> <P><STRONG>10.&nbsp;<SPAN data-sheets-root="1"><A class="in-cell-link" href="https://community.spotify.com/t5/iOS-iPhone-iPad/Siri-not-working-with-car-play/m-p/7090904#M173482" target="_blank" rel="noopener">Siri play requests not working with Spotify</A></SPAN><BR /></STRONG></P> <P>Working again, if anyone's still experiencing issues they can reach out to Apple for further troubleshooting.</P> <P>&nbsp;</P> <P><STRONG>11.&nbsp;<SPAN data-sheets-root="1"><A class="in-cell-link" href="https://community.spotify.com/t5/Other-Podcasts-Partners-etc/Sound-capsule-not-updating/m-p/7122449/highlight/true#M127157" target="_blank" rel="noopener">Sound capsule not updating</A></SPAN><BR /></STRONG></P> <P>Happy to share this should now be resolved.</P> <P>&nbsp;</P> <P><STRONG>12.&nbsp;<SPAN data-sheets-root="1"><A class="in-cell-link" href="https://community.spotify.com/t5/Ongoing-Issues/Smart-Shuffle-keeps-turning-itself-on/idi-p/6214670" target="_blank" rel="noopener">Smart Shuffle keeps turning itself on</A></SPAN></STRONG></P> <P>Fixed!</P> <P>&nbsp;</P> <P><STRONG>13.&nbsp;<SPAN data-sheets-root="1"><A class="in-cell-link" href="https://community.spotify.com/t5/Your-Library/My-audiobook-has-been-removed/td-p/5852202" target="_blank" rel="noopener">My audiobook has been removed</A></SPAN></STRONG></P> <P><SPAN>This is a matter of availability. The audiobooks mentioned in the thread have been removed for a variety of reasons, which is why they aren't visible anymore.</SPAN></P> <P>&nbsp;</P> <P><STRONG>14.&nbsp;<SPAN data-sheets-root="1"><A class="in-cell-link" href="https://community.spotify.com/t5/Ongoing-Issues/Downtime-September-16th-2025-Users-unable-to-log-in-and-or-play/idi-p/7133686" target="_blank" rel="noopener">Downtime September 16th, 2025: Users unable to log in and/or play content</A></SPAN></STRONG></P> <P><SPAN data-sheets-root="1">A very brief hiccup on our end, all is good now.</SPAN></P> <P>&nbsp;</P> <P><STRONG>15.&nbsp;<A class="in-cell-link" href="https://community.spotify.com/t5/iOS-iPhone-iPad/Length-of-podcasts-doesn-t-show-in-My-episodes/td-p/7113333/page/2" target="_blank" rel="noopener">[iOS] Length of podcasts doesn´t show in Your Episodes</A></STRONG></P> <P>The length of the podcast is visible again, thanks for flagging this one folks!</P> <P>&nbsp;</P> <P><STRONG>16.&nbsp;</STRONG><STRONG><SPAN data-sheets-root="1"><A class="in-cell-link" href="https://community.spotify.com/t5/Ongoing-Issues/Issues-redeeming-gift-cards/idi-p/7100096" target="_blank" rel="noopener">Issues redeeming gift cards</A></SPAN></STRONG></P> <P><SPAN>Fixed, so if you're having issues redeeming your gift card, follow the steps from&nbsp;<A href="https://support.spotify.com/article/gift-card-not-working/" target="_self" rel="nofollow noopener noreferrer">this article</A>&nbsp;and if it's still not working,&nbsp;</SPAN><SPAN data-slate-node="text">post a new thread in the relevant help board&nbsp;</SPAN><A class="ghq-Link ghq-is-readonly" tabindex="0" role="link" href="https://community.spotify.com/t5/Help/ct-p/Help" target="_blank" rel="noopener" data-testid="editor-element-link" data-ghq-card-content-type="link" data-slate-node="element" data-slate-inline="true" data-is-current-card="false"><SPAN data-slate-node="text">here</SPAN></A><SPAN data-slate-node="text">.</SPAN></P> <P>&nbsp;</P> <P data-unlink="true"><STRONG><SPAN data-sheets-root="1">17. Employee tools visible in settings in the new iOS TestFlight version 9.0.76.228</SPAN><BR /></STRONG></P> <P>This is a special addition to the list as one of our Community stars flagged the issue and it led to a quick resolution. Thanks&nbsp;<a href="https://community.spotify.com/t5/user/viewprofilepage/user-id/2779">@MattSuda</a>!</P> <P>&nbsp;</P> <P>&nbsp;</P> <H1>NOT RIGHT NOW</H1> <P>&nbsp;</P> <P><STRONG>18.&nbsp;</STRONG><STRONG><SPAN data-sheets-root="1"><A class="in-cell-link" href="https://community.spotify.com/t5/Other-Podcasts-Partners-etc/Songs-are-always-played-randomly-from-list-on-BMW/m-p/6972123#M124721" target="_blank" rel="noopener">Songs are always played randomly from list on BMW</A></SPAN><BR /></STRONG></P> <P>This will be fixed on BMW's side.</P> <P>&nbsp;</P> <P><SPAN data-sheets-root="1"><STRONG>19.&nbsp;<A class="in-cell-link" href="https://community.spotify.com/t5/Android/Delay-with-Media-Controller/td-p/6895137" target="_blank" rel="noopener">Delay with Media Controller</A></STRONG></SPAN></P> <P><SPAN data-sheets-root="1">We're unable to provide an ETA for a fix at the moment, but we’re regularly looking for opportunities to enhance the user experience for everyone, so your feedback on this is greatly appreciated.</SPAN></P> <P>&nbsp;</P> <P><STRONG>20.&nbsp;<SPAN data-sheets-root="1"><A class="in-cell-link" href="https://community.spotify.com/t5/Ongoing-Issues/Desktop-Playback-issues-with-local-files/idi-p/7023115" target="_blank" rel="noopener">(Desktop) Playback issues with local files</A></SPAN></STRONG></P> <P><SPAN data-sheets-root="1">We've marked this as Not Right Now for the time being but it's on our radar.&nbsp;Make sure to check the floated reply for a workaround for the issue.</SPAN></P> <P>&nbsp;</P> <P>&nbsp;</P> <H1>UNDER INVESTIGATION</H1> <P>&nbsp;</P> <P><STRONG>21.&nbsp;<SPAN data-sheets-root="1"><A class="in-cell-link" href="https://community.spotify.com/t5/Ongoing-Issues/Users-on-Android-devices-can-t-play-content-in-Offline-mode/idi-p/7012899" target="_blank" rel="noopener">Users on Android devices can't play content in Offline mode</A></SPAN></STRONG></P> <P>If you're experiencing this issue, make sure to add your vote and let us know whether you're seeing&nbsp;a black screen or an error message saying you're offline.</P> <P>&nbsp;</P> <P><STRONG>22.&nbsp;<SPAN data-sheets-root="1"><A class="in-cell-link" href="https://community.spotify.com/t5/Ongoing-Issues/Spotify-charts-not-updating/idi-p/7123556" target="_blank" rel="noopener">Spotify charts not updating</A></SPAN></STRONG></P> <P><SPAN data-sheets-root="1">Our teams are aware of the issue and are actively working to resolve it.&nbsp;</SPAN></P> <P>&nbsp;</P> <P>&nbsp;</P> <H1>NEED MORE INFO</H1> <P>&nbsp;</P> <P><STRONG>23.&nbsp;</STRONG><STRONG><SPAN data-sheets-root="1"><A class="in-cell-link" href="https://community.spotify.com/t5/Android/Playback-issues-Songs-going-silent-on-Android-app/td-p/7119270" target="_blank" rel="noopener">Songs going silent on Android app</A> </SPAN><BR /></STRONG></P> <P>We've moved this&nbsp;<A href="https://community.spotify.com/t5/Android/Playback-issues-Songs-going-silent-on-Android-app/td-p/7119270" target="_self">t</A>o a new thread, make sure to share the requested details if you're experiencing this.</P> <P>&nbsp;</P> <P><STRONG><SPAN>24.&nbsp;<A class="in-cell-link" href="https://community.spotify.com/t5/Other-Podcasts-Partners-etc/App-keeps-switching-to-repeat/td-p/5732633" target="_blank" rel="noopener">App keeps switching to repeat</A></SPAN></STRONG></P> <P>This is being investigated, so if you haven't sent over your device details yet, please do as it will speed up the investigation.</P> <P>&nbsp;</P> <P><STRONG><SPAN>25.&nbsp;<A class="in-cell-link" href="https://community.spotify.com/t5/Android/App-not-working-constantly-loading/td-p/6959381" target="_blank" rel="noopener">App not working/ constantly loading on Samsung S22 (Android 15 + One UI 7)</A><BR /></SPAN></STRONG></P> <P>We've shared some troubleshooting steps and we're keeping track of new reports.</P> <P>&nbsp;</P> <P>&nbsp;</P> <H1>What if you spot an OI?</H1> <P dir="ltr">&nbsp;</P> <P dir="ltr">Check our <A href="https://community.spotify.com/t5/Ongoing-Issues/idb-p/ongoing_issues" target="_self">Ongoing Issues board</A>&nbsp;and hit +VOTE if you’re affected — it helps us prioritize!</P> <P dir="ltr"><BR />Need quick help? Post your question in the <A href="https://community.spotify.com/t5/Help/ct-p/Help" target="_blank" rel="noopener">Help Boards</A>.</P> <P dir="ltr"><BR />Got feedback? Share it in <A href="https://community.spotify.com/t5/Live-Ideas/idb-p/ideas_live" target="_blank" rel="noopener">Ideas</A><BR /><BR /></P> <P dir="ltr">If you'd also like to see some changes before other users&nbsp;<A href="https://community.spotify.com/t5/Spotify-Answers/How-do-I-become-a-Spotify-Beta-tester/ta-p/4551518" target="_self" rel="nofollow noopener noreferrer noopener noreferrer">you can sign-up to join our thousands of Beta testers here</A>.</P> <P dir="ltr">&nbsp;</P> <P dir="ltr"><STRONG>Until next time!&nbsp;</STRONG><BR /><BR /><BR /><BR /><A href="spotify:track:7MC4XR9M9amdmKQr2iDF7i" target="_self">spotify:track:7MC4XR9M9amdmKQr2iDF7i</A></P> <P dir="ltr">&nbsp;</P> Wed, 24 Sep 2025 11:48:37 GMT MihailY 2025-09-24T11:48:37Z https://community.spotify.com/t5/Community-Blog/Ongoing-Issues-Review-September-2025/ba-p/7145364 <P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="IssuesReveiw.png" style="width: 400px;"><img src="https://community.spotify.com/t5/image/serverpage/image-id/198954i9A67F0C55FB19F42/image-size/medium?v=v2&amp;px=400" role="button" title="IssuesReveiw.png" alt="IssuesReveiw.png" /></span></P> Wed, 24 Sep 2025 11:48:37 GMT https://community.spotify.com/t5/Community-Blog/Ongoing-Issues-Review-September-2025/ba-p/7145364 MihailY 2025-09-24T11:48:37Z https://community.spotify.com/t5/Community-Blog/Ongoing-Issues-Review-September-2025/bc-p/7173561#M25030 <P><SPAN>Anyone idea when lossless will be available for AAOS. Spotify don't seem to care at all about Android Automotive (not auto) with the most archaic version of the app. Hopefully we get an overhaul shortly.&nbsp;</SPAN></P> Tue, 14 Oct 2025 02:36:56 GMT https://community.spotify.com/t5/Community-Blog/Ongoing-Issues-Review-September-2025/bc-p/7173561#M25030 Jamieh75 2025-10-14T02:36:56Z https://community.spotify.com/t5/Community-Blog/Ongoing-Issues-Review-September-2025/bc-p/7198620#M25076 <P>How come this topic: '<SPAN>Allow lossless playback to Chromecast Audio device' never made it to the 'Ongoin Issues Review'?&nbsp;</SPAN></P> Sat, 01 Nov 2025 11:08:14 GMT https://community.spotify.com/t5/Community-Blog/Ongoing-Issues-Review-September-2025/bc-p/7198620#M25076 IamWale 2025-11-01T11:08:14Z