https://community.spotify.com/t5/Community-Blog/Ongoing-Issues-Review-December-2025/ba-p/7276867 <P class="lia-align-justify"><SPAN>Welcome to this month's<STRONG>&nbsp;Ongoing Issues Review</STRONG> where we keep you in the loop about some of the most trending ongoing issues reported here in the Spotify Community. This is where we share updates from behind the scenes and let you know what has been fixed, what we’re tracking, what we need your help with, and where things stand. You can check the full Ongoing Issue section <A href="https://community.spotify.com/t5/Ongoing-Issues/idb-p/ongoing_issues" target="_blank" rel="noopener">here</A>.</SPAN></P> <P>&nbsp;</P> <H1>FIXED</H1> <P>&nbsp;</P> <P data-unlink="true"><STRONG>1.&nbsp;<A href="https://community.spotify.com/t5/Desktop-Mac/macOS-Cannot-pause-or-play-Spotify-using-space-bar-after/td-p/6944199" target="_self">[macOS] Cannot pause or play Spotify using space bar after minimizing using Command+W</A><BR /></STRONG>Our tech folks made some changes backstage and we received a lot of confirmations from the users in the thread that it's now resolved!&nbsp;<span class="lia-unicode-emoji" title=":clapping_hands:">👏</span></P> <P data-unlink="true">&nbsp;</P> <P><STRONG>2.&nbsp;</STRONG><STRONG><A href="https://community.spotify.com/t5/iOS-iPhone-iPad/Lyrics-sharing-looks-different-on-iOS/td-p/7023675" target="_self">Lyrics sharing looks different on iOS</A><BR /></STRONG></P> <P>When trying to share lyrics, the text within the lyrics box was way smaller than usual.&nbsp;<SPAN>This should be fixed on the</SPAN><A href="https://support.spotify.com/article/updating-spotify/" target="_blank" rel="nofollow noopener noreferrer"><SPAN>&nbsp;</SPAN><SPAN>latest version</SPAN></A><SPAN>&nbsp;of the app.&nbsp;</SPAN></P> <P>&nbsp;</P> <P><STRONG>3.&nbsp;</STRONG><STRONG><A href="https://community.spotify.com/t5/Desktop-Windows/The-mix-tool-is-stuck-on-some-playlists-can-t-be-removed/m-p/7189638#M137453" target="_self">The mix tool is stuck on some playlists, can't be removed</A><BR /></STRONG></P> <P>Issue should be resolved, so make sure to<SPAN>&nbsp;</SPAN><A href="https://support.spotify.com/article/updating-spotify/" target="_self" rel="nofollow noopener noreferrer"><STRONG>keep Spotify up-to-date</STRONG></A>!&nbsp;<span class="lia-unicode-emoji" title=":pencil:">✏️</span></P> <P>&nbsp;</P> <P><STRONG>4.&nbsp;</STRONG><STRONG><A href="https://community.spotify.com/t5/Android/Lyrics-allignment-in-landscape-mode/m-p/7217330" target="_self">Lyrics allignment in landscape mode</A><BR /></STRONG></P> <P>Same for this one!&nbsp;Lyrics in landscape mode were aligned completely to the left, due to which the front camera was covering the first few letters of every line as they scrolled down, but are back to normal now.</P> <P>&nbsp;</P> <P><STRONG>5.&nbsp;</STRONG><STRONG><A href="https://community.spotify.com/t5/Android/quot-Want-to-watch-the-video-quot-pop-up-when-playing-songs-from/td-p/7225992" target="_self">"Want to watch the video?" pop-up when playing songs from Search. Can't listen on external device</A><BR /></STRONG></P> <P><SPAN>We're happy to announce that this should now be fixed for everyone running version 9.1.0 and higher!&nbsp;If you haven't already, make sure to install the latest updates by following&nbsp;</SPAN><A href="https://support.spotify.com/article/updating-spotify/" target="_blank" rel="nofollow noopener noreferrer"><STRONG>this guide</STRONG></A><SPAN>.&nbsp;<span class="lia-unicode-emoji" title=":sparkles:">✨</span></SPAN></P> <P>&nbsp;</P> <P><STRONG>6.&nbsp;<A href="https://community.spotify.com/t5/Ongoing-Issues/Podcast-episodes-start-over-from-the-beginning-on-Android/idi-p/7225791" target="_self">Podcast episodes start over from the beginning on Android</A><BR /></STRONG></P> <P>This was affecting Android devices, but is now resolved!</P> <P>&nbsp;</P> <P><STRONG>7.&nbsp;<A href="https://community.spotify.com/t5/Ongoing-Issues/Podcasts-Following-list-in-reverse-order/idi-p/7193511" target="_self">Podcasts Following list in reverse order</A><BR /></STRONG></P> <P>Podcasts were displayed from oldest to newest instead of newest to oldest in <STRONG>Home</STRONG> &gt; <STRONG>Podcasts</STRONG> &gt; <STRONG>Following</STRONG>&nbsp;mainly on Android devices. Everything's back to normal now!</P> <P>&nbsp;</P> <P><STRONG>8.&nbsp;<A href="https://community.spotify.com/t5/Ongoing-Issues/App-is-crashing-when-starting-a-podcast/idi-p/7228359" target="_self">App is crashing when starting a podcast</A><BR /></STRONG></P> <P>The mobile app on both Android and iOS devices was affected, but the issue was fixed!</P> <P>&nbsp;</P> <P><STRONG>9. <A href="https://community.spotify.com/t5/Android/Galaxy-Watch-8-Classic-Add-to-Favorites-Not-Working-Anymore/td-p/7067637" target="_self">Galaxy Watch 8 Classic Add to Favorites Not Working Anymore</A><BR /></STRONG></P> <P>A pretty stubborn issue, which was resolved eventually and some users confirmed that as well!&nbsp;<span class="lia-unicode-emoji" title=":party_popper:">🎉</span></P> <P>&nbsp;</P> <P><STRONG>10. <A href="https://community.spotify.com/t5/Premium-Student/Can-t-Switch-to-Student-Discount/m-p/7241825" target="_self">Can't Switch to Student Discount</A><BR /></STRONG></P> <P>Users weren't able to subscribe to Premium Student, but we can confirm that the issue was fixed!</P> <P>&nbsp;</P> <P><STRONG>11. <A href="https://community.spotify.com/t5/Ongoing-Issues/Music-continues-playing-on-mobile-after-disconnecting-Bluetooth/idi-p/7225503" target="_self">Music continues playing on mobile after disconnecting Bluetooth</A><BR /></STRONG></P> <P>We got reports that when disconnecting Bluetooth from car systems and such, the playback automatically continued on the phone. This was happening primarily on Android and on Samsung Galaxy phones in particular. All good now!</P> <P>&nbsp;</P> <P><STRONG>12. <A href="https://community.spotify.com/t5/iOS-iPhone-iPad/iPad-No-sound-during-playback/td-p/7203891" target="_self">(iPad) No sound during playback</A><BR /></STRONG></P> <P>There aren't any new comments or reports in the thread, but our tech folks confirmed this should be fixed!&nbsp;<span class="lia-unicode-emoji" title=":crossed_fingers:">🤞</span></P> <P>&nbsp;</P> <P><STRONG>13. <A href="https://community.spotify.com/t5/Desktop-Windows/Shuffling-Music-Off-The-Web-Browser-Of-Spotify/m-p/7170965" target="_self">Shuffling Music Off The Web Browser Of Spotify</A><BR /></STRONG></P> <P>A pretty strange issue where Shuffle seems to have only worked properly on the Web Player, should be back to normal now!</P> <P>&nbsp;</P> <P><STRONG>14. <A href="https://community.spotify.com/t5/Ongoing-Issues/Downtime-December-15th-Login-and-playback-issues/idi-p/7267459" target="_self">Downtime December 15th: Login and playback issues</A><BR /></STRONG></P> <P>The issue was resolved pretty quickly and everything's back to normal!&nbsp;<span class="lia-unicode-emoji" title=":confetti_ball:">🎊</span></P> <P>&nbsp;</P> <P><STRONG>15. <A href="https://community.spotify.com/t5/iOS-iPhone-iPad/Can-t-see-other-users-recently-played-artists/td-p/7225657" target="_self">Can't see other users recently played artists</A><BR /></STRONG></P> <P>We didn't hear back from the users in the thread, but this should be fixed!</P> <P>&nbsp;</P> <P><STRONG>16. <A href="https://community.spotify.com/t5/Ongoing-Issues/Equalizer-issues-on-desktop/idi-p/7196329" target="_self">Equalizer issues on desktop</A> and <A href="https://community.spotify.com/t5/Ongoing-Issues/Equalizer-issues-on-mobile/idi-p/7271746" target="_self">Equalizer issues on mobile</A><BR /></STRONG>The issue was resolved across all platforms!<STRONG><BR /></STRONG></P> <P>&nbsp;</P> <P data-unlink="true"><STRONG>17. <A href="https://community.spotify.com/t5/Your-Library/Noiser-network-podcasts-don-t-play/td-p/7259511" target="_self">Noiser network podcasts don’t play</A><BR /></STRONG>We're happy to report that our internal testing shows that everything should be working again now.</P> <P>&nbsp;</P> <P><STRONG>18. <A href="https://community.spotify.com/t5/iOS-iPhone-iPad/Laggy-behaviour-on-iOS-app/td-p/7176861" target="_self">Laggy behaviour on iOS app</A><BR /></STRONG>A lot of users in the thread confirmed that everything is working smoothly now, amazing to hear!&nbsp;<span class="lia-unicode-emoji" title=":clapping_hands:">👏</span></P> <P>&nbsp;</P> <P><STRONG>19. <A href="https://community.spotify.com/t5/Ongoing-Issues/Liked-Songs-not-syncing-across-devices/idc-p/5844198#M153212" target="_self">Liked Songs not syncing across devices</A><BR /></STRONG>This was gradually fixed across different platforms, but we can confirm that everything should be back to normal now on all your devices!</P> <P>&nbsp;</P> <H1>UNDER INVESTIGATION</H1> <P>&nbsp;</P> <P><STRONG>20. <A href="https://community.spotify.com/t5/Ongoing-Issues/Users-on-Android-devices-can-t-play-content-in-Offline-mode/idi-p/7012899" target="_self">Users on Android devices can't play content in Offline mode</A><BR /></STRONG></P> <P>If you're experiencing this issue, make sure to add your vote and let us know whether you're seeing&nbsp;a black screen or an error message saying you're offline.</P> <P>&nbsp;</P> <P><STRONG>21.&nbsp;<SPAN data-sheets-root="1"><A class="in-cell-link" href="https://community.spotify.com/t5/Ongoing-Issues/Spotify-charts-not-updating/idi-p/7123556" target="_blank" rel="noopener">Spotify charts not updating</A></SPAN></STRONG></P> <P><SPAN data-sheets-root="1">Our teams are aware of the issue and are actively working to resolve it.&nbsp;</SPAN></P> <P>&nbsp;</P> <P><STRONG>22.</STRONG>&nbsp;<A href="https://community.spotify.com/t5/Ongoing-Issues/Shuffle-not-working-on-iOS/idc-p/7159813#M151346" target="_self"><STRONG>Shuffle not working on iOS</STRONG></A></P> <P>This is being looked into&nbsp;and we've requested further details from the users (devices, OS and app-versions, description of the exact issue and also a video).&nbsp;<span class="lia-unicode-emoji" title=":eyes:">👀</span></P> <P>&nbsp;</P> <P><STRONG>23. <A href="https://community.spotify.com/t5/Ongoing-Issues/Multiple-car-infotainment-systems-not-loading-playlists/idi-p/7228609" target="_self">Multiple car infotainment systems not loading playlists</A></STRONG></P> <P>We're getting reports from users that playlists aren’t loading on their car infotainment systems.</P> <P>&nbsp;</P> <P><STRONG>24. <A href="https://community.spotify.com/t5/Ongoing-Issues/Podcast-quot-Recently-Updated-quot-list-not-updating/idi-p/6657289/page/10" target="_self">Podcast "Recently Updated" list not updating</A><BR /></STRONG></P> <P>We're reopening the investigation for this issue so if you're still experiencing it, please share your current device model, OS version and Spotify version and we'll forward them to our tech team.</P> <P>&nbsp;</P> <P><STRONG>25. <A href="https://community.spotify.com/t5/Ongoing-Issues/quot-Your-Episodes-quot-can-t-be-removed-from-Your-Library/idi-p/7259533" target="_self">"Your Episodes" can't be removed from Your Library</A><BR /></STRONG></P> <P>Our teams are looking into the behavior with Your Episodes. If you're experiencing this, make sure to add your Vote and share the requested details (if you haven't already).</P> <P>&nbsp;</P> <P><STRONG>26. <A href="https://community.spotify.com/t5/Ongoing-Issues/Shared-playlists-not-working-on-Kids-accounts/idi-p/7263748" target="_self">Shared playlists not working on Kids accounts</A><BR /></STRONG></P> <P>We’ve been receiving reports that playlists shared with Kids accounts are not working. Some are seeing an error message saying “this is currently unavailable”. We'll keep you posted in the thread if we have any news to share!&nbsp;<span class="lia-unicode-emoji" title=":pencil:">✏️</span></P> <P>&nbsp;</P> <P><STRONG>27. <A href="https://community.spotify.com/t5/Ongoing-Issues/Public-Playlists-Not-Visible-Profiles/idi-p/7275472" target="_self">Public Playlists Not Visible Profiles</A><BR /></STRONG></P> <P>There are some suggestions in the thread, which are worth the try, but if the issue persists afterwards, we'd really appreciate it if you can share the requested info!</P> <P>&nbsp;</P> <P>&nbsp;</P> <H1>NEED MORE INFO</H1> <P>&nbsp;</P> <P><STRONG>28.</STRONG> <A href="https://community.spotify.com/t5/Other-Podcasts-Partners-etc/Something-went-wrong-after-deleting-message-for-everyone-in/td-p/7271064" target="_self"><STRONG>Something went wrong after deleting message for everyone in messages</STRONG></A></P> <P>This should be fixed, but we're still waiting for confirmation from anyone affected in the thread, so let us know how things look on your end if you have this issue!&nbsp;<span class="lia-unicode-emoji" title=":backhand_index_pointing_left:">👈</span></P> <P>&nbsp;</P> <H1>NOT RIGHT NOW</H1> <P>&nbsp;</P> <P><STRONG>29. <A href="https://community.spotify.com/t5/Desktop-Windows/External-monitors-disconnect-when-opening-Spotify/td-p/5637974" target="_self">External monitors disconnect when opening Spotify</A></STRONG></P> <P>We've heard back from our tech team and can confirm that we haven't made any changes since the last fix, so it looks like this might be caused by specific setups. We recommend checking out the answer marked as solution in the thread, as well as the top answers for more info, since they are still valid.</P> <P>&nbsp;</P> <P><STRONG>30. <A href="https://community.spotify.com/t5/Android/Album-Artwork-Rounded-Corners-not-Properly-Rendered/m-p/7115957#M222613" target="_self">Album Artwork Rounded Corners not Properly Rendered</A><BR /></STRONG></P> <P>We've made sure to pass it on to the right folks and while we can't commit to a specific timeframe for when it'll be fixed, we recommend keeping your Spotify app up to date, as well as the car's software, to ensure you get the latest features and fixes when they're released.</P> <P>&nbsp;</P> <P><STRONG>31.<A href="https://community.spotify.com/t5/Other-Podcasts-Partners-etc/Autoplay-activated-for-Apple-TV-Spotify-Connect-problematic/td-p/7202003" target="_self"> Autoplay activated for Apple TV. Spotify Connect problematic functioning.</A><BR /></STRONG></P> <P>The Apple TV app doesn't have a lot of settings at the moment and they're limited, but as we're always looking for ways to improve and offer better functions, there's a possibility that more will be added in the future, so that you'll be able to change the settings directly from there. Thanks for all the feedback in the thread!</P> <P>&nbsp;</P> <P><STRONG>32. <A href="https://community.spotify.com/t5/Your-Library/Jam-session-playback-control-not-working/m-p/7178498#M174418" target="_self">Jam session playback control not working</A><BR /></STRONG></P> <P>We can confirm that this is expected behavior. As of right now, when the Jam host pauses the playback, it will be paused for everyone in the Jam, while if a guest in a remote Jam pauses the playback, it will be paused just for them. When they unpause the playback, they will rejoin where the session currently is.</P> <P>&nbsp;</P> <P><STRONG>33. <A href="https://community.spotify.com/t5/iOS-iPhone-iPad/Spotify-Connect-Airplay-not-working-timer-shows-music-playing/m-p/5913462" target="_self">Spotify Connect Airplay not working (timer shows music playing, but no sound)</A><BR /></STRONG></P> <P>We've passed all the reports in the thread to the respective team, but we can't say for certain at the moment when or if this is going to get addressed.</P> <P>&nbsp;</P> <H1>What if you spot an OI?</H1> <P dir="ltr">&nbsp;</P> <P dir="ltr">Check our <A href="https://community.spotify.com/t5/Ongoing-Issues/idb-p/ongoing_issues" target="_self">Ongoing Issues board</A>&nbsp;and hit +VOTE if you’re affected — it helps us prioritize!</P> <P dir="ltr"><BR />Need quick help? Post your question in the <A href="https://community.spotify.com/t5/Help/ct-p/Help" target="_blank" rel="noopener">Help Boards</A>.</P> <P dir="ltr"><BR />Got feedback? Share it in <A href="https://community.spotify.com/t5/Live-Ideas/idb-p/ideas_live" target="_blank" rel="noopener">Ideas</A><BR /><BR /></P> <P dir="ltr">If you'd also like to see some changes before other users&nbsp;<A href="https://community.spotify.com/t5/Spotify-Answers/How-do-I-become-a-Spotify-Beta-tester/ta-p/4551518" target="_self" rel="nofollow noopener noreferrer noopener noreferrer">you can sign-up to join our thousands of Beta testers here</A>.</P> <P dir="ltr">&nbsp;</P> <P dir="ltr"><STRONG>Happy Holidays everyone&nbsp;<span class="lia-unicode-emoji" title=":santa_claus:">🎅</span> See you in the New Year!&nbsp;<span class="lia-unicode-emoji" title=":fireworks:">🎆</span></STRONG></P> <P dir="ltr">&nbsp;</P> <P dir="ltr"><A href="spotify:track:2FRnf9qhLbvw8fu4IBXx78" target="_self">spotify:track:2FRnf9qhLbvw8fu4IBXx78</A>&nbsp;</P> Wed, 24 Dec 2025 09:41:48 GMT Dessi 2025-12-24T09:41:48Z https://community.spotify.com/t5/Community-Blog/Ongoing-Issues-Review-December-2025/ba-p/7276867 <P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="IssuesReveiw.png" style="width: 400px;"><img src="https://community.spotify.com/t5/image/serverpage/image-id/202913i2DDD0723974CF96F/image-size/medium?v=v2&amp;px=400" role="button" title="IssuesReveiw.png" alt="IssuesReveiw.png" /></span></P> Wed, 24 Dec 2025 09:41:48 GMT https://community.spotify.com/t5/Community-Blog/Ongoing-Issues-Review-December-2025/ba-p/7276867 Dessi 2025-12-24T09:41:48Z https://community.spotify.com/t5/Community-Blog/Ongoing-Issues-Review-December-2025/bc-p/7278549#M25151 <P>Thanks for the detailed update and for keeping the community informed. It’s great to see so many issues resolved across different platforms. Looking forward to fixes for the remaining items under investigation, especially offline playback on Android. Appreciate the transparency and ongoing work. Happy holidays to the team!</P> Fri, 26 Dec 2025 04:51:27 GMT https://community.spotify.com/t5/Community-Blog/Ongoing-Issues-Review-December-2025/bc-p/7278549#M25151 curtaininstallation1 2025-12-26T04:51:27Z https://community.spotify.com/t5/Community-Blog/Ongoing-Issues-Review-December-2025/bc-p/7285401#M25153 <P>Having issues currently with UI bugging out-<span class="lia-inline-image-display-wrapper lia-image-align-center" image-alt="image_2025-12-30_234056833.png" style="width: 400px;"><img src="https://community.spotify.com/t5/image/serverpage/image-id/203507i9FF7BBAB0771C78B/image-size/medium?v=v2&amp;px=400" role="button" title="image_2025-12-30_234056833.png" alt="image_2025-12-30_234056833.png" /></span></P><P>&nbsp;</P> Wed, 31 Dec 2025 07:41:14 GMT https://community.spotify.com/t5/Community-Blog/Ongoing-Issues-Review-December-2025/bc-p/7285401#M25153 OctoAori20 2025-12-31T07:41:14Z https://community.spotify.com/t5/Community-Blog/Ongoing-Issues-Review-December-2025/bc-p/7286348#M25154 <P><SPAN>I am a long-standing Premium Family plan subscriber in South Africa, and I want to restore my original Family plan with 6 members. </SPAN><SPAN>Recently, I received an email to try the new Premium Platinum plan. I clicked to trial the new plan, but haven’t noticed any valuable/significant update in the new version and I would like to return to my previous Family plan. </SPAN><SPAN>However, I've now discovered that I cannot switch back because the Family plan is no longer available to new subscribers following the November 2025 restructure. I was not made aware when upgrading to Platinum that this would permanently forfeit my access to a plan I had subscribed to for years. </SPAN><SPAN>I am now in a position where I'm paying significantly more (R179.99) for fewer accounts (3) than my original Family plan offered (6 accounts at R119.99). This feels like an unfair outcome for any long-term customer who simply wanted to trial a new feature. </SPAN><SPAN>I kindly request that you restore my account to the Premium Family plan under the legacy terms. I believe this is a reasonable request given my subscription history and the circumstances of the switch. </SPAN><SPAN>Thank you for your time and assistance. I look forward to your response.</SPAN></P> Thu, 01 Jan 2026 12:44:24 GMT https://community.spotify.com/t5/Community-Blog/Ongoing-Issues-Review-December-2025/bc-p/7286348#M25154 Neo3721 2026-01-01T12:44:24Z