topic Re: Empty nested folders in iOS won't delete in iOS (iPhone, iPad)

Empty nested folders in iOS won't delete

FitzMac — Sun, 11 Nov 2012 23:04:22 GMT

Description

I have a folder in the iOS version of Spotify that I can't delete and which doesn't show up in the desktop version.

A more detailed description, using numbered steps

1. The playlists on the iOS version recently became jumbled: tracks were moved into folders, and those folders were moved into other folders. They were fine on the desktop client.

2. In a bid to fix it I deleted all of my playlists using the desktop client.

3. Now I have one folder on the iOS version called SpotON Radio, within which there's another folder called SpotON Radio, within which there's on called Sleigh Bells, within which... you get the idea. There are no tracks in any of them.

4. If I try to delete the top-level folder, the app crashes.

5. I've tried clearing my Safari history and cookies, and reinstalling the app.

[6. EDIT: I tried to delete the rogue folders using my iPad, and now both apps are crashing after a couple of seconds.]

My iPad/iPhone model

iPhone 4S

Device’s Operating System

6.0.1

Is your device jailbroken?

No.

Approximately how many playlists do you have?

None, on the desktop version. (Not anymore: I deleted them in an attempt to fix the problem.)

My mobile Spotify version

0.5.8.3

My username

fitzmac

Re: Empty nested folders in iOS won't delete

ccwilson — Tue, 20 Nov 2012 13:25:59 GMT

I have almost exactly the same problem which only happened after the latest iOS updates. Only difference is that my folder is called iTunes and contains successive empty iTunes folders. Any attempts to delete the folders causes the app to crash. The same folders appear in Android app but not on my desktop client.

Re: Empty nested folders in iOS won't delete

robojack1967 — Tue, 20 Nov 2012 16:20:55 GMT

exactly the same issue as above.......all the folders and nested folders were jumbled. I took ALL my playlists out of folders on my desktop version and deleted ALL folders from the Desktop version. Now I am left with a Folder and playlist in that folder on the phone that can't be deleted. App crashes when I attempt to. I deleted the app and reinstalled on the iphone........no change.

My iPad/iPhone model

iPhone 4S

Device’s Operating System

6.0.1

Is your device jailbroken?

No.

Approximately how many playlists do you have?

over 100

My mobile Spotify version

0.5.9.10

My username

robojack67

Re: Empty nested folders in iOS won't delete

robojack1967 — Wed, 21 Nov 2012 13:50:57 GMT

any resolution to this? Looking back through posts it seems like this has been an issue for a while that is only fixed by a manual fix to the account from Spotify's end.

Re: Empty nested folders in iOS won't delete

robojack1967 — Thu, 22 Nov 2012 04:00:46 GMT

Earth to Spotify? Come in Spotify?

Re: Empty nested folders in iOS won't delete

robojack1967 — Tue, 27 Nov 2012 13:37:35 GMT

Come on Spotify, how about some kind of response? I am a premium member but won't be for long if I don't at least get something here.

Re: Empty nested folders in iOS won't delete

aking — Wed, 28 Nov 2012 04:15:18 GMT

I have the same problem.

Re: Empty nested folders in iOS won't delete

patchyd — Sun, 02 Dec 2012 18:50:14 GMT

Exactly same problem for me. empty folders, several layers deep appear on my ipod spotify app but not my desktop. They cannot be deleted.

Spotify....??

Re: Empty nested folders in iOS won't delete

FitzMac — Sun, 02 Dec 2012 18:55:50 GMT

I eventually fixed it myself, by deleting the rogue folders, one level at a time, using Spotify on my iPad.

Re: Empty nested folders in iOS won't delete

patchyd — Sun, 02 Dec 2012 19:37:15 GMT

hi Fitz, I guess you're responding to try and help me out...so thanks for that. :-) On the ipod, the only level I can get a delete button on on the empty playlist stack I'm trying to delete is the top one. When I press the delete button, it throws me out of spotify. I go back in to find the playlist still there. thnaks again for the suggestions though. best P

Re: Empty nested folders in iOS won't delete

Kricky — Fri, 01 Mar 2013 20:26:45 GMT

I've had this problem for quite a while, trying several things including what I list below. This now worked for me.

1. Click on a random song (I picked the one currently playing)

2. Add to playlist

3. Put the playlist in the lowest level empty folder.

4. Delelet the top level folder (that will now contain one playlist).

The problem is they can't handle the zero, creates a boundary/null condition they can't handle. Get rid of the zero and you can delete the folders.