topic Re: Someone else using my account in iOS (iPhone, iPad)

Someone else using my account

-1ejfa1hg_vnl — Thu, 21 Jun 2018 10:33:08 GMT

Plan

Premium

Country

Device

(iPhone 7)

Operating System

(iOS 11.4)

My Question or Issue

My spotify keeps pausing saying someone else is using my account even though I have reset my password and logged back in with the same issue appearing. Is this an ios issue? I have the latest 11.4

Re: Someone else using my account

Loxer — Thu, 21 Jun 2018 13:05:38 GMT

Hi there, thanks for coming to the Spotify Community.

I’m sorry to hear you think someone else has gained access to your Spotify account. Please check out the FAQ page ”Someone else has gained access to my account” here for the next steps to take.

Please follow the instructions from the attached image as well.

Thanks!

Re: Someone else using my account

-1ejfa1hg_vnl — Thu, 21 Jun 2018 16:19:54 GMT

hi noone is using my account. I created a new password and the issue is still happening

Re: Someone else using my account

Loxer — Thu, 21 Jun 2018 16:24:44 GMT

Hey @-1ejfa1hg_vnl,

Please first Sign out everywhere and then we can jump to a conclusion.

Have a nice day 🙂

Re: Someone else using my account

Koyubi — Fri, 22 Jun 2018 09:55:06 GMT

Hello!

Sorry about the hack into your account.

Try contacting the support to see what they can do to kick the bad guy off!

You can try going to your account settings in www.spotify.com and then press on the "sign out everywhere" option, and hopefully that helps.

Let me know for other questions!