topic Re: Problem with the Free service in iOS (iPhone, iPad)

Problem with the Free service

user-removed — Thu, 16 Aug 2018 18:07:41 GMT

Plan

Free

Country

Israel

Device

iPhone 7 Plus

Operating System

iOS 11.4.1

My Question or Issue

Hey,

Unfortunately I recently encountered a problem in the Free plan I subscribe to on my iPad I use the new format ,but my iPhone has not upgraded the options as on the iPad. I used the same user on both devices. Requests your help in solving the problem.

Re: Problem with the Free service

Billy-J — Thu, 16 Aug 2018 21:53:41 GMT

Hey @user-removed, welcome to the community 🙂

Could you elaborate your issue further, and we can do some troubleshooting, and further help?

Keep me posted 😊

Re: Problem with the Free service

user-removed — Fri, 17 Aug 2018 08:35:32 GMT

Hey Billy,

Let me try to explain the issue, in my iPad I use the new format of the Free plan. For example I can listen and see every and any songs in the playlists, But in my iPhone I can access only listen to playlists in shuffle mode and I have a limit select of songs per hour. To support the issue I added 2 screenshots to show the differences.

Thank you

Re: Problem with the Free service

Loxer — Fri, 17 Aug 2018 10:54:57 GMT

Hey @user-removed, welcome to the Community.

Hope you are doing great!

That is correct! The free tier on mobile is more limited.

The iPad has some advantages over the mobile version, just like the desktop apps of Spotify do 🙂

That is not actually an issue but that's the way it works 🙂

You can also learn more about the free mobile experience in this FAQ.

Have a great day 🙂