topic Re: Queue on iPad in iOS (iPhone, iPad)

Queue on iPad

user-removed — Mon, 27 Aug 2018 09:32:01 GMT

Premium

Germany

Device

iPad Pro

Operating System

(iOS 11.4.1)

My Question or Issue

The current track in the queue is not displayed on iPad (on the iPhone he appears) What is wrong?

Re: Queue on iPad

Loxer — Mon, 27 Aug 2018 09:46:26 GMT

Hi there!

I know it sounds simple, but it's often overlooked. Could you try restarting your device? If that doesn't help, try a quick clean reinstall of the app. Just follow these steps. Could you attach a screenshot of the issue you're having? 🙂

If you're still having trouble, could you let me know the exact version of Spotify and the exact version of the operating system you're running?

I'll see what I can suggest next!

Re: Queue on iPad

user-removed — Mon, 27 Aug 2018 10:23:02 GMT

Hi,

thank you for swift reply.

The Software is based on

iOS 11.4.1
Spotify Version 8.4.67.665

*snip*

Re: Queue on iPad

Loxer — Mon, 27 Aug 2018 10:35:37 GMT

Hey @user-removed,

Does this issue happen if you try another network connection?

If possible could you try singing in on another iPad with similar specs with your account or maybe you can try signing in with another accunt on your current one.

If you can, please share a screenshot of the issue you're having 🙂

Thanks!

Re: Queue on iPad

user-removed — Tue, 28 Aug 2018 08:23:50 GMT

Hi, it concerns the Version 8.4.67.665

The Version 8.4.62.490 works without this issue.

Re: Queue on iPad

Wuhlius — Tue, 28 Aug 2018 22:37:13 GMT

Hey @Loxer,

I‘m having the same issue (see attachment) on iPhone 5S, running Spotify-Version 8.4.67.665

Hard reset of device and reinstalling app didn‘t help. Different network also makes no difference, the issue persists.

Thanks!

Re: Queue on iPad

Loxer — Wed, 29 Aug 2018 08:12:29 GMT

Hey guys,

Sorry for the delay.

It appears that Spotify knows about this and they're working on it. They should come up with a fix very soon 🙂

Thanks!