topic Re: Skipping Tracks in iOS (iPhone, iPad)

Skipping Tracks

Nosuchi — Thu, 06 Sep 2018 08:30:05 GMT

Plan

Free

Country

Device

(iPhone 5C

Operating System

(iOS 10

My Question or Issue

The App is playing 2-5 seconds of a Track, then skipping to the next. It will then play a Track, then skip several more. Any help appreciated.

Re: Skipping Tracks

Loxer — Thu, 06 Sep 2018 08:40:49 GMT

Hi there!

I know it sounds simple, but it's often overlooked. Could you try restarting your device? If that doesn't help, try a quick clean reinstall of the app. Just follow these steps.

If you're still having trouble, could you let me know the exact version of Spotify and the exact version of the operating system you're running?

I'll see what I can suggest next!

Re: Skipping Tracks

Nosuchi — Fri, 07 Sep 2018 07:19:46 GMT

Thanks, I'll give it a go this Evening.

Re: Skipping Tracks

Peter — Tue, 11 Sep 2018 07:47:11 GMT

Hey @Nosuchi.

Any luck with the reinstall?

If this is happening with the Web Player, then we recommend you head on over to this thread and add your vote there, since this seems to be an ongoing issue.

Take care,

P

Re: Skipping Tracks

Nosuchi — Tue, 11 Sep 2018 11:35:06 GMT

Thanks Peter. This is happening with the App on my Phone.

Re: Skipping Tracks

Peter — Tue, 11 Sep 2018 11:53:12 GMT

Hey @Nosuchi,

Can you confirm that you tried reinstalling?

If that didn't work, then could you either:

That way we can establish whether it is an issue with your device or with your account.

Thanks,