topic behind the lyrics does not work in iOS (iPhone, iPad)

behind the lyrics does not work

higgormoreira — Sun, 16 Sep 2018 15:29:09 GMT

Plan

Premium

Country

Brazil

Device

iPhone 6

Operating System

iOS 11.4.1

My Question or Issue

Behind the lyrics stop showing in my app, im already reinstalling the app, and the lyrics come back but when you close and open spotify again its just dissapear, i dont disable anything, it happens now that i submit the premium again, i really like the content of genius.

Re: behind the lyrics does not work

Billy-J — Sun, 16 Sep 2018 17:08:57 GMT

Hey @higgormoreira, and welcome to the community.

Hope you’re doing great!

Keep in mind that this feature is only available for certain songs and tracks. You can learn more about viewing lyrics by checking out this support article.

If you cannot see lyrics for ANY song, please do reply and I’ll be happy to help.

Have an awesome day 🙂

Re: behind the lyrics does not work

higgormoreira — Sun, 16 Sep 2018 17:22:06 GMT

so, the lyrics isn’t available for any song, when i reinstalling the app it
appears, and if i close the app it just turn off, i’m already try to swipe
or touch de cover of the album and nothing, and try to disconnect all my
devices, etc, and none of this work

Re: behind the lyrics does not work

higgormoreira — Sun, 16 Sep 2018 17:32:05 GMT

@Billy_J so, the lyrics isn’t available for any song, when i reinstalling the app it
appears, and if i close the app it just turn off, i’m already try to swipe
or touch de cover of the album and nothing, and try to disconnect all my
devices, etc, and none of this work

Re: behind the lyrics does not work

Billy-J — Mon, 17 Sep 2018 11:23:06 GMT

@higgormoreira,

Thanks for the reply 🙂

Behind the lyrics isn't available offline. When this happens again, are you able to search for other music, or use any feature that requires you to be online?

Also, does this happen when you switch networks between Wifi/3G/4G etc?

You can also provide me a screenshot so that I can take a look. Please hide sensitive info when posting to the community.

Let me know how this goes 🙂