topic Re: Can’t add or remove songs from queue in iOS (iPhone, iPad)

Can’t add or remove songs from queue

matthewochoa473 — Sun, 16 Sep 2018 16:32:26 GMT

Plan

Premium Family

Country

USA

Device

iPhone 6s Plus

iPhone 6 Plus

iPhone 5s

iPhone SE

iPhone 7 Plus

iPhone 6

Operating System

iOS 11.4.1

My spotify queue has not been working correctly. When I add or change the order of the songs in my queue/up next, spotify continues to play in the same order they originally were in. This is happening to everyone on my family plan. This issue is very frustrating to all of us, and none of us can find a solution. We’ve tried uninstalling and reinstalling the app, restarting our phones, and even completely resetting our phones. This issue has persisted for about 3 weeks.

Re: Can’t add or remove songs from queue

Loxer — Sun, 16 Sep 2018 17:19:56 GMT

Hi there!

I know it sounds simple, but it's often overlooked. Could you try restarting your device? If that doesn't help, try a quick clean reinstall of the app. Just follow these steps.

If you're still having trouble, could you let me know the exact version of Spotify and the exact version of the operating system you're running?

I'll see what I can suggest next!

Edit: Can you confirm you're having the same issue as these users? 🙂

Re: Can’t add or remove songs from queue

matthewochoa473 — Mon, 17 Sep 2018 01:42:06 GMT

As per my original post, we have all tried restarting our devices several
times. Tried again to check, still to no avail. We are all running iOS
11.4.1 and Spotify 8.4.70.686. Thanks

Re: Can’t add or remove songs from queue

Loxer — Mon, 17 Sep 2018 07:25:12 GMT

Hey @matthewochoa473,

Thanks for letting me know 🙂
Try a quick clean reinstall of the app. Just follow these steps.

Does this happen if you guys sign into each others devices? Have you tried another network connection as well?

Let me know how it goes 🙂

Re: Can’t add or remove songs from queue

matthewochoa473 — Mon, 17 Sep 2018 15:12:19 GMT

No dice. And yes to both your questions. I’ve included pictures of one of
the more annoying parts of this bug. As you can see, the song i’m currently
listening to is not reflected in my up next view, which does not update at
all.

Re: Can’t add or remove songs from queue

matthewochoa473 — Mon, 17 Sep 2018 15:26:01 GMT

Re: Can’t add or remove songs from queue

Loxer — Mon, 17 Sep 2018 15:26:09 GMT

Hey @matthewochoa473,

It seems this issue to be under investigation.

Please add your vote and details there so it can be better addressed.

Thanks 🙂