topic Re: Log in in iOS (iPhone, iPad)

Log in

JaninaBrix — Sat, 29 Sep 2018 10:54:48 GMT

Plan

Premium

Country

Germany

Device

iPhone 8

Operating System

iOS 12

My Question or Issue

I was logged out of my iPhone Spotify app and since then I’m not able to log back in. I can log in to my iPad app and on computers at well - only the iPhone app doesn’t work. I got a new password and even that one doesn’t work. There always comes the message I should try later again. What can I do to get back in to my app account ?

Re: Log in

Loxer — Sat, 29 Sep 2018 11:51:37 GMT

Hi there, welcome to the Community.

I’m sorry to hear you're having trouble logging in. I recommend checking out this Spotify Answer for more info.

This should help clear things up! 🙂

Re: Log in

JaninaBrix — Sat, 29 Sep 2018 17:30:16 GMT

Thanks for your answer - I did all of those things and it’s still not working. Any other idea ?

Re: Log in

JaninaBrix — Sat, 29 Sep 2018 17:35:05 GMT

If I try to log in with Facebook I get referred to Facebook - confirm the login via Facebook - get back to the Spotify app and still find the log in screen as if nothing has happened. I tried to log in with my boyfriends log in data and again it’s not working. So it has to be the iPhone app with a problem

Re: Log in

Loxer — Sat, 29 Sep 2018 19:37:27 GMT

Hey @JaninaBrix,

It seems you are trying to sing up from there.

Try to go back and tap Sign in then fill in your credentials.

Let me know how it goes 🙂