topic application does not start iPhone 5s in iOS (iPhone, iPad)

application does not start iPhone 5s

shrekpar — Thu, 04 Oct 2018 21:33:38 GMT

Plan

Free

Device

(iPhone 5s)

Operating System

(iOS 12)

My Question or Issue

When I try to open the app on my phone, the icon lights up for a couple of seconds and throws it on the home screen. When I reinstall the app the first time I enter the app is normal, but all subsequent ones do not work. Help please.

Re: application does not start iPhone 5s

Loxer — Fri, 05 Oct 2018 07:51:50 GMT

Hi there!

I know it sounds simple, but it's often overlooked. Could you try restarting your device? Sorry if this may sound a bit repetitive but if that doesn't help, try a quick clean reinstall of the app by following these steps.

Have you tried this with another account or network connectio to see if that helps?

If you're still having trouble, could you let me know the exact version of Spotify and the exact version of the operating system you're running?

I'll see what I can suggest next!

Re: application does not start iPhone 5s

shrekpar — Fri, 05 Oct 2018 13:58:12 GMT

Nothing worked.
Spotify Version - 8.4.73
The iOS version is 12.0

Re: application does not start iPhone 5s

Loxer — Sat, 06 Oct 2018 23:12:36 GMT

Hey @shrekpar,

Apologies for the late reply 🙂

Are you still experiencing the same issue?

If so, could you attach a screen recording of it?

Thanks 🙂

Re: application does not start iPhone 5s

shrekpar — Sun, 07 Oct 2018 18:02:45 GMT

Still same issue

Re: application does not start iPhone 5s

Loxer — Tue, 09 Oct 2018 07:22:09 GMT

Hey @shrekpar,

Thanks for the videos and sorry for the late reply 🙂

Could you try resetting your Settings?

If that doesn't help I'd recommend considering to reset your device.

You can check this guide.

Hope it helps 🙂

Re: application does not start iPhone 5s

shrekpar — Fri, 12 Oct 2018 01:06:57 GMT

It didn't help

Re: application does not start iPhone 5s

Loxer — Fri, 12 Oct 2018 07:43:24 GMT

Hey @shrekpar,

Sorry that didn't help.

Please try to update to iOS 12.0.1 and check if Spotify has any pending updates.

Could you try using the Sign Out Everywhe and Remove Offline devices from your Spotify account page?

Thanks 🙂