topic Music goes on pause continuously in iOS (iPhone, iPad)

Music goes on pause continuously

lully05 — Sun, 14 Oct 2018 16:23:08 GMT

Plan

Premiums

Country

Italy

Device

IPHONE 8

Operating System

IOS 12.01

My Question or Issue

Hello everyone,

it's been 2 days since when I play songs (even playlists downloaded to be listened to off line) Spotify pauses alone. Sometimes pressing play several times starts again, but today there was nothing to do. I disconnected the account, uninstalled the app, updated my iphone but nothing has changed.

I don’t think it is a internet connection problem.

Has it happened to someone else of you?

Thank you

Ciao

Monica

Re: Music goes on pause continuously

Peter — Tue, 23 Oct 2018 09:38:55 GMT

Hey @lully05.

Thanks for reaching out on the Community, and sorry for the late response! We'll be glad to help you out if you're still experiencing this issue 🙂

Would you mind trying to listen to music on the same device using a different account? It might be that there is an issue with the account itself.

In the meantime, I know you've already performed an uninstall, but would you mind restarting your device and performing a clean reinstall by following the steps outlined here? This can solve many common problems that our users experience.

Let us know how you get on!