topic Re: Spotify says I'm offline when I'm not (iOS) in iOS (iPhone, iPad)

Spotify says I'm offline when I'm not (iOS)

Thomas_ — Mon, 19 Nov 2018 17:44:50 GMT

Hi all,

I'm really desperated. Already read all about this issue here in the forum.

On my iPhone 8 Plus with iOS 12.1 and the latest Spotify app I always get the message that I'm offline when using LTE or 3G. When connected to WiFi everything is ok.

I already uninstalled the app, restartet the iPhone, reinstalled the app, no solution. And again I have to download all my offline stuff again. Very annoying!

Isn't there a real solution to this problem? I really like Spotify, but i can't enjoy it when I'm on the raod.

Please, please help!

Thomas

Re: Spotify says I'm offline when I'm not (iOS)

iustinr — Mon, 19 Nov 2018 17:56:16 GMT

Hi,

I think this is more likely an issue with your LTE / 4G distribuitor. I also have the iPhone 8 Plus on IOS 12.1 and don’t have this problem, so it is definetely not a problem with the phone or software.

Your problem might be one of these issues.

1. 4G restrictions, some people’s 4G automatically blocks when they run out so that they dont go over. If you have this issue consider contacting your 4G company.

2. Your Spotify playlists aren’t downloaded. It can be something as simple as this. Spotify playlists don’t work offline unless you have premium and downloaded the playlist (3333 songs maximum!)

3. Your Wifi network does not permit the use of spotify. To fix this, download a vpn.

There are many more problems which could be going on, so I suggest you troubleshoot the issue so that we can provide a more descriptive answer regarding your issue. Try doing thigs such as redownloading a playlist or, trying to contact your 4G distribuitor.

Hope this helped!

Re: Spotify says I'm offline when I'm not (iOS)

Thomas_ — Mon, 19 Nov 2018 18:00:16 GMT

Thanks for your quick answer!

But it's definitely not a problem with my provider. I had an Android phone before with the same provider and SIM card and there it worked perfectly.

Also I'm an engineer in the IT business and think I have a bit of an idea how to use my iPhone. But I'd be happy to learn something new.

Thanks again!

Re: Spotify says I'm offline when I'm not (iOS)

Thomas_ — Mon, 19 Nov 2018 18:02:35 GMT

Forgot to say, I have Premium and some Playlists are downloaded and available offline. But I want to listen and download online with my 3G or LTE connection as I was used to with my Sony.

Re: Spotify says I'm offline when I'm not (iOS)

iustinr — Mon, 19 Nov 2018 18:04:10 GMT

I agree, 4G providers are usually very stable when providing the 4G,
however it is still better to troubleshoot this issue and find out what is
stopping you from recieving internet.

It is most likely not a problem with spotify, if you have downloaded your
playlist and are using premium. Also make sure to download a song if you
want to listen to it offline, if its not on your playlist.

I suggest going to settings > wifi or settings > spotify and find out if
your issue can be solved from there.

Let me know if that dosent work

Re: Spotify says I'm offline when I'm not (iOS)

Thomas_ — Mon, 19 Nov 2018 18:06:14 GMT

Thanks again, but tried this already. Everything else is working fine with LTE and 3G, too. It's only Spotify... Desperated...

Re: Spotify says I'm offline when I'm not (iOS)

iustinr — Mon, 19 Nov 2018 18:11:10 GMT

I might know what the problem is. There is an option for downloading
playlists or songs on 4g on spotify, however that is usually turned off due
to the 4g it wastes.

To turn it on open spotify on your phone, click the settings icon in the
top right corner. Click streaming quality and toggle DOWNLOAD USING
CELLULAR on.

Check that and let me know how it works.

Re: Spotify says I'm offline when I'm not (iOS)

Thomas_ — Mon, 19 Nov 2018 18:30:56 GMT

Sorry, but again this is set as well.

Re: Spotify says I'm offline when I'm not (iOS)

iustinr — Mon, 19 Nov 2018 21:06:48 GMT

This is really weird. As not to waste your time by listing every possible
way, I will reccomend this situation to a specialist.
Have a nice day, hope your case is fixed soon!

Re: Spotify says I'm offline when I'm not (iOS)

Thomas_ — Tue, 20 Nov 2018 09:33:01 GMT

Very strange!

After disabling and re-enabling DOWNLOAD USING CELLULAR several times it‘s working now.

Re: Spotify says I'm offline when I'm not (iOS)

iustinr — Tue, 20 Nov 2018 21:28:53 GMT

Great, thank you for letting me know!
Try using it a few times and reply to the same chat if you have any more
issues with your 4G on spotify.
Have a nice day!

Re: Spotify says I'm offline when I'm not (iOS)

rtovsig — Mon, 10 Oct 2022 15:48:28 GMT

Hi Thomas,

I had the same problem.

God luck,
Richard

Re: Spotify says I'm offline when I'm not (iOS)

Katlaz — Sat, 28 Dec 2024 11:01:56 GMT

Hi thomas

im having the exact same problem. Can only play my downloaded tracks not search for any new ones - just get a message saying connect to the internet, which I already am and every other app is able to use the internet. I don’t have WiFi at the moment so I need to use cellular data. How did you fix the problem in the end? Thanks, Katie