topic Re: Old app version (iOS) in iOS (iPhone, iPad)

Old app version (iOS)

Sara030882 — Sat, 08 Dec 2018 16:44:36 GMT

Even if I have the last version of Spotify and my operating system of Iphone is the last one, Spotify app is still with the old screen and option. I have removed the app and download again but the version is the old one

Plan

Premium

Country

Italy

Device

(iPhone 6s)

Operating System

(iOS 10.)

My Question or Issue

Re: Old app version (iOS)

Maxim — Sun, 09 Dec 2018 14:41:08 GMT

Hey @Sara030882,

Thanks for reaching out.

I'd recommend making sure that...:

the phone isn't jailbroken.
the OS is up-to-date. The current iOS version is 12.1.

It can also help to remove Spotify from your device, restart it, and then install it again: https://support.spotify.com/using_spotify/troubleshooting/reinstallation-of-spotify/.

Let me know how it goes 🙂

Re: Old app version (iOS)

Sara030882 — Sun, 09 Dec 2018 16:24:02 GMT

Hi,
Thanks for the suggestion but unfortunately I had already done this action and the app version is still the oldest
😞

Re: Old app version (iOS)

Maxim — Sun, 09 Dec 2018 16:49:18 GMT

Can you please let me know the current version of Spotify that you're using on your phone?

Re: Old app version (iOS)

Sara030882 — Sun, 09 Dec 2018 16:56:03 GMT

8.4.79.933

Re: Old app version (iOS)

Maxim — Sun, 09 Dec 2018 18:30:51 GMT

Thanks! I'll get back to you tomorrow 🙂

Re: Old app version (iOS)

Maxim — Mon, 10 Dec 2018 18:35:54 GMT

Hey again @Sara030882,

Thanks for your patience 🙂

Just to double check, is your phone running the newest version of iOS (12.1.1)?

https://support.apple.com/HT201685

Re: Old app version (iOS)

Sara030882 — Mon, 10 Dec 2018 19:56:10 GMT

Yep.

12.1.1

Sara

Re: Old app version (iOS)

Loxer — Mon, 10 Dec 2018 21:15:07 GMT

Hey @Sara030882,

Could you share a screenshot of the Spotify app detials in the Settings?

Thanks 🙂

Re: Old app version (iOS)

Sara030882 — Mon, 10 Dec 2018 23:14:27 GMT

Please find atteched the setting details of my Spotify app

Re: Old app version (iOS)

Loxer — Tue, 11 Dec 2018 02:33:59 GMT

Hey @Sara030882,

Sorry for the confusion I may have caused but could hypu please go to the Settings app, then navigate to General>iPhone Storage>Spotify and share a screenshot of what it’s displayed there? 🙂

Have you tried to login with a different Spotify account or try using a different network?

Please let me know.

Re: Old app version (iOS)

Sara030882 — Wed, 12 Dec 2018 22:36:17 GMT

Hi!

please find attached the screenshot of spotify app from free Iphone storage.

Re: Old app version (iOS)

Maxim — Tue, 18 Dec 2018 14:25:33 GMT

Hey @Sara030882,

Thanks for your patience and for sharing that screenshot.

Spotify is always testing things in order to improve Spotify. There's more info here.

Let me know if you there's anything else I can help with. Have a lovely day!