topic Re: App uses wrong language in iOS (iPhone, iPad)

App uses wrong language

eliwest — Tue, 25 Dec 2018 17:04:31 GMT

Plan

Premium

Country

Norway

Device

iPad 2018

Operating System

iOS 11

My Question or Issue

Just got a new iPad for Christmas. But when I install Spotify app, the app is in German, although the iPad is set up in Norwegian...

how in the world is this possible?

Re: App uses wrong language

Maxim — Wed, 26 Dec 2018 10:09:00 GMT

Hey @eliwest,

I know it sounds simple, but it's often overlooked. Could you try restarting your device? If that doesn't help, try a quick clean reinstall of the app. Just follow these steps.

If you're still having trouble, could you let me know the exact version of Spotify and the exact version (e.g. iOS 12.1.2) of the operating system you're running?

I'll see what I can suggest next!

Re: App uses wrong language

eliwest — Wed, 26 Dec 2018 15:43:43 GMT

I have IOS 11.4 and Spotify version 8.4.79 (in App Store)

Appreciate your help

Re: App uses wrong language

Maxim — Wed, 26 Dec 2018 16:33:41 GMT

Thanks for letting me know.

Does the issue still exist after a reinstall of the Spotify app?

Re: App uses wrong language

eliwest — Wed, 26 Dec 2018 19:21:43 GMT

Yes. The app is still in german after reinstalling it

Re: App uses wrong language

Maxim — Wed, 26 Dec 2018 19:23:50 GMT

Thanks for letting me know. Can you update your iOS to the newest version to see if that'll make a difference: https://support.apple.com/HT204204 ?

Re: App uses wrong language

eliwest — Wed, 26 Dec 2018 19:26:42 GMT

That is the newest version it seems. No possibility for further updates from Apple

Re: App uses wrong language

Maxim — Thu, 27 Dec 2018 08:44:39 GMT

That's odd. There should definitely be a newer iOS version available for your device.

I'd recommend making sure that there's no VPN enabled on your device, and that your system language is really set to the correct language. Restarting the device could also help.

You can try checking for iOS updates one more time when you're connected to a different network.

Let me know how it goes.

Re: App uses wrong language

eliwest — Wed, 02 Jan 2019 20:12:16 GMT

I found the solution

under settings- general- language and region

I had German as an additional preferred language

when i removed that and reinstalled Spotify I got the app in English 👍🏻