topic App does not recognize that I am Premium in iOS (iPhone, iPad)

App does not recognize that I am Premium

Fabio_Junto — Thu, 31 Jan 2019 19:01:06 GMT

My Question or Issue

I did upgrade to Premium in my iPhone and it is working fine but my Spotify app installed in my iPad does not recognize it, I am at Brazil, regards.

My Question or Issue

Re: App does not recognize that I am Premium

Loxer — Thu, 31 Jan 2019 19:33:58 GMT

Hi there!

I know it sounds simple, but it's often overlooked. Could you try restarting your device? If that doesn't help, try a quick clean reinstall of the app. Just follow these steps.

If that didn't do the trick I'd recommend checking this article.

If you're still having trouble, could you let me know the exact version of Spotify and the exact version of the operating system you're running?

I'll see what I can suggest next!

Re: App does not recognize that I am Premium

Fabio_Junto — Thu, 31 Jan 2019 19:58:02 GMT

Thanks! I will wait for 30 days from now because I am probably during the grace time and the system will not allow me to share my status Premium just because I am not fully registered there, the 30 days trial seems to be mandatory and it seems there is no ways to avoid it, anyway, I will test it in the future, thanks for your support!

Re: App does not recognize that I am Premium

Loxer — Fri, 01 Feb 2019 10:27:19 GMT

Hey @Fabio_Junto,

The trial gives you all the Premium features across all devices, so it should not be an issue even if it's a trial.

Could you also attach a screenshot of what you're seeing after the reinstall of the app?

Have you tried signing in to another iOS device with your account to see if that helps?

Does trying a different network connection make any difference?

Please let me know 🙂

Re: App does not recognize that I am Premium

Fabio_Junto — Fri, 08 Feb 2019 19:34:23 GMT

Thanks, I Will try again and report, rgds